Manager, Process Optimisation & Data Management

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Job description

Reporting to the Head of Client Life Cycle Management for EMEA, the Manager of Data and Process Optimisation will be responsible for building out a data driven approach, reviewing and optimizing existing and new processes related to our client facing KYC activities including Client Onboarding and Refresh.

The successful candidate will work collaboratively across the EMEA business with stakeholders from multiple functions aligned with our vision of being the most sought after digital age partner in the innovation economy and our mission to to increase our clients probability of success. The role will also require you to interface with our global teams to share best practice, leverage global solutions and support business cases to drive growth in the EMEA business.

You will have responsibility to review existing process and provide data driven recommendations to optimize these to improve the client experience, increase efficiency and scale these areas as the EMEA business continues to grow at an exceptional pace. In addition, you will develop reporting systems to track KPIs and produce regular reporting to the wider business including the EMEA Board.

This is a key area of focus for the Silicon Valley Bank and will provide the successful candidate with personal development opportunities, exposure to multiple business units and ongoing career development.

RESPONSIBILITIES

• Driving data-focused recommendations and decisions through deep-dive analytics and business acumen
• Review existing processes to identify opportunities for process optimization and automation, process redesign, or development of new ones. Willing to challenge the status quo
• Construct proprietary datasets leveraging internal and external data to extract valuable insights
• Work collaboratively with key stakeholders across Operations and Change Management to look at new technology/digital solutions (i.e RPA) to enhance processes and provide increased efficiency and scale
• Create high-quality reports for internal consumption providing data driven observations, insights and associated recommendations
• Develop and design performance dashboards to monitor performance and trend analysis

SKILLS AND REQUIREMENTS

• High level of proficiency in data reporting and visualization tools (e.g., Tableau, PowerPoint, Excel, SQL)
• Aptitude for framing business questions in analytic terms and translating business requirements into useful datasets and analyses with actionable insights
• KYC experience is not required for this opening but must have a genuine drive and passion for entrepreneurship and high growth companies.
• Must also be self-motivated, a team player, have a professional demeanor, and be comfortable facing into senior executives
• Strong initiative, intellectual curiosity, and ownership
• Ability to work cross-functionally and move fast - all while keeping very close attention to detail
• Work effectively with diverse teams to come up with the best solution and move people and organizations to act
• The individual should have an entrepreneurial, collaborative approach and a flexible style that allows for the input of others.
• Bachelor's degree or equivalent related experience.