Night Receptionist/Concierge

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Job description

The Cavendish London is a 230 bedroom 4-star deluxe hotel, perfectly located in the heart of central London's Piccadilly, equidistant from Green Park and Piccadilly Circus stations. We are a contemporary hotel, with great facilities, including 5 well equipped & stylish Meeting/Conference Rooms, a relaxing lounge & bar and fine dining restaurant. Reporting to the Deputy Front Office Manager and Head Concierge, our Night Receptionist & Concierge is responsible for the smooth and effective running of the whole hotel overnight with their team members. This role of Night Receptionist & Concierge is crucial for: Ensuring responsibility for the smooth running of the hotel during the overnight shift by ensuring a high level of service, comfort and security is provided for our guestsGive our guests a highly courteous and personable welcome and departure according to the required standards, aiming to exceed their expectationsBeing conversant with all crisis management procedures and carry out any emergency procedures when and where necessary with the teamEnsure safety and security of the car parking area, parked cars and customers on premisesBeing an ambassador for the Hotel and role model representing our values at all times by ensuring they are executed and maintained The ideal Night Receptionist & Concierge candidate would be a self-motivated, highly responsible and professional team player with a passion for service excellence. Ideally you have: A fully flexible rotating roster throughout the week (5 out of 7-night shifts per week)Clean and full UK driving licensePrevious experience in Front Office or ConciergeExperience with the operation of valet parkingExcellent customer service, communication and problem-solving skillsAdvanced experience with Opera is desirableA good command of English is essential, a second language would be advantageous For the successful Night Receptionist & Concierge candidate, we offer: Uniform and meals on dutyTraining opportunities (on the job, internal and external qualifications)Employee recognition scheme through guests and fellow team membersEmployee stay rates throughout Europe (after passing probation) About us The Cavendish London is managed by The Ascott Limited, the world's largest Serviced Residence owner-operator. The Cavendish London is accredited with a number of accolades, including being recognised as one of the top 100 Best Small Companies to work for (2010 - 2014) and one of the Top 50 Best Hospitality Employers in 2013 and 2014. You will be engaged for employment with The Cavendish Hotel (London) Limited Required skills: Fluent in English, excellent customer service, Clean and full UK Driving License, PMS Experience See description.