Problem and Change Manager

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Job description

We are Global

We're proud to be one of the world's leading media and entertainment groups. Whether it be on-air, via global player or through our outdoor advertising, we entertain and reach over 50 million individuals across the UK every week.

Across our entire business, we're committed to making more moments that matter for our audiences, customers and for each other. And every moment matters…the small, the big and everything in between. We couldn't do any of it without our talented, passionate Globallers. Everything we do is driven by our culture and the talented people who make it happen.

Here at Global, we have a saying…it's all about how you make people feel. It's our company ethos, our guiding belief and it's so much more than words. It's the vibe you get when you walk into one of our offices, it's what keeps us honest and true to who we are, and above all, it's the reason we all love to work here.

Job Description

Description

Problem and Change Manager

Reporting of the Role

This role reports to Head of Digital Operations

Overview of job

In this role, you will be responsible for continual improvement to the infrastructure used to deliver digital advertising across iconic travel networks in London by taking ownership for change, problem and configuration management processes. You will work with a technical team to identify and implementing improvements.

3 best things about the job

• You'll be working across iconic transport networks undertaking a variety of activities to bring improvements and innovation.
• You'll be helping to deliver first class media content across the UK on rail, airport and roadside advertising screens.
• You'll be working cross-organisation in a large multimedia organisation to deliver projects and problem solve.

Measures of success -

In the first few months, you would have

• Understood current landscape and identified process and knowledge gaps.
• Delivered a project plan to improve change, problem and CMDB capabilities.
• Demonstrated an understanding of the core digital infrastructure.

Responsibilities of the role

Problem and Change Management:

• Improving owning and operating both the problem and change management processes.
• Communicating process activities to internal and external stakeholders.
• Developing and implementing appropriate reporting for both activities.
• Ensuring both process are well coordinated with other business processes.
• Identifying and implementing improvements.
• Documentation processes and activities.

Configuration Management:

• Designing, implementing and operating processes to managing maintain a CMDB.
• Ensuring data is audited on a regular basis and kept up to date.
• Identifying ways to improves and automate activities.

Additional:

• This role will require occasional out of hours work as required by the project or task.
• undertake any other duties commensurate with the nature of the role, at the discretion of line management.

What you will need

The ideal candidate will be proactive and willing to develop and implement innovative solutions, capable of the following:

Key Skills & Experience

Essential:

• 3+ years experience using ITSM tools and implementing improvements.
• 3+ years operating change, problem and CMDB ITIL processes.
• Experience managing small/medium projects.
• 3+ years experience working within an ITIL environment.
• 3+ years experience managing and implementing IT/technology changes.
• An understanding of IT fundamentals (e.g. networking, OS, hardware).
• Ability to identify and take responsibility for personal, technical and industry specific development.
• Experience in cross-functional working with a business partnering approach.
• Experience working in a customer facing environment and ability to prioritise based on impact.
• Experience understanding business needs and requirements and designing end to end processes.

Desirable:

• Experience using Service now.
• Experience using remote OS, inventory and software deployment tools.
• PowerShell.
• Experience using PDQ Inventory & Deploy

Qualifications

Essential:

• BTEC National Diploma or equivalent level 3 qualification in.
• 3+ years of relevant industry experience.
• ITIL Foundation

Desirable

• Relevant IT specific qualifications (e.g. Microsoft/Cisco)

Everyone is welcome at Global

Just like our media and entertainment platforms are for everyone, so are our workplaces. We know that we can't possibly serve our diverse audiences without first nurturing and celebrating it in our people and that's why we work hard to create an inclusive culture for everyone. We believe that different will set us apart, so no matter what you look like, where you come from or what your favourite radio station is, we want to hear from you.

Although we cannot make guarantees, we welcome conversations about flexible working for all roles at Global