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Quality Performance Manager

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Citizens Advice Hammersmith & Fulham

2021-12-03 13:11:54

Job location Barkingside, Greater London, United Kingdom

Job type: fulltime

Job industry: Community & Sport

Job description

Based at Citizens Advice Hammersmith & Fulham sites and remotely.

CAHF is currently seeking to recruit a Quality and Performance Supervisor. This busy and varied role will rely on your ability to bring out the best performance in paid and volunteer staff, to ensure the highest quality across all CAHF advice services.

The Quality Performance Manager will be member of a team who has responsibility, for the day-to-day management of CAHF quality of Advice. This includes line management of the advisers delivering CAHF services across a variety of projects. The Quality Performance Manager will manage all aspects of risk relating to advice delivery, including handling complaints, safeguarding and GDPR within the set timeframes.

You will have a thorough understanding of the main advice enquiry areas including welfare rights, housing, debt, and employment gained in a recent Generalist Adviser or Supervisory role.

You will:

be an effective communicator
have experience of managing staff, within a performance development framework
be able to research, analyse and interpret complex information
have ability to deal with complaints providing feedback within set timeframe
work with colleagues to maintain a positive working and learning environment, ensuring equality and diversity principles are upheld

To find out more please visit our website via the Apply button.

Closing Date: 07.00am Monday 13th December 2021
Interview Dates: Thursday 16th December 2021 (fixed date)

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