registrations advisor

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Job description

Registrations Advisor

We are currently recruiting for a few Registration Advisor roles to start asap; x 2 Temp-perm Roles and 1 Fixed term contract. The roles are located in Kennington, working on a full-time basis and is paying a competitive £14.71 per hour- £23,608

WHO WILL YOU BE WORKING FOR?
Our client is an established health care client. They regulate many health care professionals.

WHAT WILL YOU BE DOING?

• To undertake the administration of the entire Registration process
• To handle a high volume of complex and sometimes challenging calls.
• To enter applicants' data on to the internal systems and ensure that applications are processed and forwarded for external assessment in a timely and efficient manner.
• To respond to complex email and written enquiries.
• To keep the Registration Manager / Team Leader informed on verification or assessment issues which require further attention.
• To represent the Registration Department during external events and meetings, where appropriate.

ABOUT YOU

• Experience of handling a high volume of telephone enquiries successfully and providing a quality customer service.
• Demonstrated experience and knowledge of working within a customer service, contact centre or call centre environment (or similar).
• High-level verbal and written communication skills, including the ability to liaise effectively with stakeholders from all backgrounds and at all levels.
• Effective administrative skills including the ability draft correspondence and reports as required.
• Ability to handle confidential information with discretion
• Excellent knowledge of MS Word, Access, Outlook, Excel and web-based software