Retail Store Support and Operations Manager

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Job description

Job details
Job reference
REQ001527
Date posted
02/12/2021
Application closing date
03/01/2022
Location
Here East
Salary
£42,000 - £45,000 per year
Package
Be a disability gamechanger 27 days holiday per year Flexible working Discounts at gyms, restaurants and more
Contractual hours
35
Job category/type
Full time

Retail Store Support and Operations Manager
Job description

The Retail Store Support and Operations Manager is a key role within Scope's Retail and Communities team. It is responsible for ensuring our network of c.180 shops are supported to operate effectively.

Fixed term, 12 months - Full time, 35 hours per week

Full job description

The Role
The role has accountability for several areas including:
Store support and operations. Including driving engagement and coordinating information to our shops.
Capacity planning and overseeing the management of our suppliers and customer feedback.
Gift Aid compliance and governance
Internal audit and risk
Supporting our logistics colleagues to manage their workload
About You

You will have done this type of role before and have great knowledge of retail operations and the complexities that make up an outstanding retail support function. Plus experience managing a team to get great results. You will also have excellent planning and organising skills and a very collaborative style. And be happy to role your sleeves up and get stuck in.

We look forward to hearing from you. If you would like to chat with one of us about this role please contact

Our Values - Pioneering, Courageous, Connected, Open, Fair

By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.

Disabled candidates

We are a disability equality charity and encourage applications from disabled people. We are dedicated to creating a workforce that is a true reflection of the communities we serve. If you are disabled, have the skills, and or the experience to do the job, then we would love to meet you for an interview. Just let us know in your application that you are applying under the Guaranteed Interview Scheme.

Equality and Diversity and Inclusion

Equality and inclusion are at the heart of everything we do. We want to seize every opportunity to build a truly diverse and inclusive workplace.

We work hard to ensure that we are making exciting opportunities available to all, and everyone feels valued, heard and respected so that we continue to build a high performance, high engagement culture.

If you require adjustments through your journey with us, please email

You will find more information here about the type of adjustments we can make.

Scope Benefits

We encourage everyone to bring their whole selves to work and embrace our values of being open and fair, courageous, connected and pioneering. We believe hard work deserves reward and recognition and offer a wide range of benefits including 35 days annual leave in Retail, 27 days plus Bank Holidays working in our Head Office, flexible working (where we can), company pension, excellent training and career development, strong colleague networks across disability, race and LGBTQ+, wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more.

Who we are at Scope?

Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We belong to one team, dedicated to achieving a society where all disabled people enjoy equality and fairness. Our mission is to achieve Everyday Equality for disabled people, and we campaign tirelessly to create change.

If you want to make a difference and become a Disability Gamechanger, we'd love to hear from you. Apply Today!

#IND