Sales Coordinator (long stays)

---

Job description

The Ascott Limited is the largest international serviced residence owner and operator in the world based in Singapore. Part of the European portfolio, the United Kingdom, operate 5 Citadines Apart'hotel, 1 Quest Apartment Hotel properties and a four-star deluxe Hotel. Our Sales Administration team are responsible for supporting our UK based sales team to increase bookings and revenue across all our properties. If you are a highly efficient multi-tasking individual with strong professional acumen and attitude then this Sales Coordinator, Long Stay role is for you, part of the Sales Administration team base at our London Corporate Office (Barbican). Being a Sales Coordinator, Long Stay entails: Prompt and accurate turnaround of long stay booking enquiries (both written and verbal) within a set time-frameBeing professionally curtious and striving for customer excellence in every aspect of your role throughout the day. Demonstrating comprehensive knowledge of our products/properties (hotels, facilities, and the local area) while constantly seeking the opportunity to upsellEnsuring full and complete records in the corresponding systems (Sales Force, RMS, Opera)Following up on booking requests, no shows and cancellations in accordance with the Company's terms of businessBeing pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice Supports the Sales team through targeted avenues to attract potential new clientsAny other administrative support to the Sales team working towards the business' revenue objectives To be successful as a Sales Coordinator, Long Stay ideally you must have: Fluent English, verbal and written skills (Bilingual is an advantage)Experience with Opera/RMS (our Property Management Systems) is desirablePrevious experience in the customer service sectorProficient level of IT systems experienceA good understanding of versatility and the ability to apply this competence on the job role (Potential cross-training in other Sales Administrative functions) In return, we will provide you with: A competitive Salary and genuine career opportunities within our businessValuable training sessions on our Systems, along numerous other training, learning and development opportunities(If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodgingA PERKBOX subscription with benefits, discounts and savings available from your first day About Us The Ascott Limited is one of the largest international lodging owner-operators based in Singapore. Our portfolio of brands operate as Ascott, Citadines, Somerset, Quest, The Crest Collection, lyf, HARRIS, FOX HARRIS, YELLO, POP!, Préférence and HARRIS Vertu, which are represented in key cities of Americas, Asia Pacific, Europe, the Middle East and Africa. With our vast growth and ambitious plan to reach 160,000 residences in our portfolio by 2023, we are always looking for committed individuals. Employment Entity: Ascott Hospitality Management (UK) Limited. Required skills: Fluent in English, Customer Service, Reservations