Sales Operations Manager - SMB

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Job description

About TikTokTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo.Position OverviewOur Sales Operations team within SMB is essential to enabling TikTok's sales teams to drive revenue at scale efficiently and strategically. This team is responsible for revenue planning and pricing, operational effectiveness in our tooling and sales processes, and ensuring productive and fruitful partnership cross-functionally across internal teams. We are looking for a highly organised professional who is passionate about process design and optimisation. As a Sales Operations Manager, you will build and potentially manage a team that partners with sales leaders to develop thoughtful and innovative strategies that improve internal stakeholder experience, optimise performance, and reduce operational costs. You should be a self-starter, with the ability to work efficiently, anticipate issues and take initiative to solve them. You will also work closely with cross-functional teams on strategic projects and to process contracts.What You Will DoLead Sales Operations projects across multiple sales verticals, and work with other sales ops members to resolve operational issues in a timely manner.Organise and provide internal process trainings.Document data flows, standard campaign operating procedures, and project-related requirements Issues analysis to determine areas of improvement and identify bottlenecks in the sales process.Work with cross-functional teams and provide input on sales operations policies and procedures based on sales feedback and real practice; Foster and maintain strong working relationships with critical business partners (e.g. Revenue Recognition, Legal, Finance, etc.)Work with Sales Systems teams to identify opportunities for internal system improvement.Deliver data insights, reports and dashboards critical to understanding operation performance and to drive operational efficiency.Potentially manage and mentor a team of Sales Operations Coordinators and work to implement processes and procedures to scale.6+ years of strategy, sales operations, management consulting, or program management experience.Experience in a fast-paced technology company with knowledge of the digital advertising landscape and/or KPIs for mobile ads is preferredAbility to effectively influence, communicate and drive change with multiple stakeholders at all levels of managementTechnical proficiency in these systems is preferred - SalesForce, Insightly, Tableau, and other MS Office Suite programAbility to multitask and switch focus quicklySelf-starter with the ability to work independentlyHigh attention to detail and strong organisational skillsHave a passion for TikTokTikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals shouldn't be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience.TikTok is committed to providing reasonable accommodations during our recruitment process. If you need assistance or an accommodation, please reach out to us at .