Senior Implementation Manager

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Job description

Position Type :Full timeType Of Hire :Experienced (relevant combo of work and education)Education Desired :Bachelor of Commerce/BusinessTravel Percentage :10 - 15%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.About the teamYou will be joining a highly motivated and driven team of people who work in the eCommerce Payments sector. To achieve this requires agility and an ability to work creatively in an ever-evolving and diverse payments landscape.What you will be doingLeading the integration process by creating the platform setup, providing consultancy to the customer on integration activities, ensure all process steps are worked through to deliver a high-quality robust integration.Managing a number of customer projects at any time delivering activity right first time.Translating a scope of work into a project plan containing milestones, deliverables, dependencies, critical path, and RACI for activities to be carried out to successfully achieve the agreed objective.Support the development of new products by acting as voice of the customer.To achieve this, you work closely with the Customer and Account Management team to fully understand the business and deliver the project.Manage projects from the planning stage through to completion following clear and well-maintained project plansWork creatively with customers and colleagues to achieve and maintain market leading payment solutionsBecome a subject matter expert on eCommerce payment processing and the different Gateway products/services. Maintain and share knowledge with the wider team by producing documentation and training sessions where required.Awareness of changing technical trends within the payment processing industry as well as wider technical trends such as security, web/browser technologies, mobile technologies etcDevelop and execute an appropriate implementation plan for on-boarding, testing and launchWhat you bring:Proven background in managing (multiple) projects & presentingExperience of working within a technical team/roleExperience analysing complex situations and defining solutionsExperience in managing relationships between internal and external stakeholdersHighly organised with a good eye for detailCreative and forward thinking with a good aptitude for problem solvingAdded Bonus if you have:3+ years' experience in a customer facing and/or technical roleKnowledge of / experience with Ecommerce platforms, payment gateway implementation, subscription platformsComputer related DegreeExperience of Windows, OSX, Linux, iOS, Android operating systemsServer log checks with SPLUNK analysis toolKnowledge of at least 1 programming/scripting language. PHP / .NET / Ruby / Java / HTML / CSS / XML / JavaScriptKnowledge of Database technologiesWhat we offer:A multifaceted job with a high degree of responsibility and a broad spectrum of opportunitiesThe chance to work on some of the most challenging, relevant issues in financial services & technologyA fantastic range of benefits designed to help support your lifestyle and wellbeingA broad range of professional education and personal development opportunitiesA work environment built on collaboration, flexibility and respect.Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass