Service Administration Officer

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Job description

An exciting opportunity has arisen to join our not-for-profit organisation as a Service Administration Officer. We are seeking a Graduate or professional who is highly proactive and well-organised to support operational and administrative output.

You will provide efficient and responsive administration support to services dedicated to supporting adults with learning disabilities, as well as older people with a range of support needs. You will also work closely with a team of Senior Managers to support the needs of the organisation. An excellent standard of verbal and written English is essential as well as an interest in working in the not-for-profit/health and social care sector.

We are looking for a highly motivated and proactive individual to join our expanding London team, providing administrative and operational support to our services across five different Boroughs. The successful candidate will be based between Wandsworth (two days) and Tower Hamlets (three days) in a given week (subject to change). The candidate will occasionally travel to other parts of London to support our other services as needed. Duties will include (but are not limited to):

Maintaining the services in line with CQC standards including creating and updating staff files and documentation.
Supporting with all aspects of recruitment and interviewing potential candidates for the services.
Prioritising all requests from the Senior Management Team.
Assisting Registered Managers with administration support during and prior to CQC and Local Authority inspections.
Completing minutes at a variety of different meetings (including HR investigations and disciplinary hearings).
Providing support to managers to complete internal audits and spot checks when required.
Getting involved in client activities when required.
Ensuring the service offices are kept organised and neat at all times.

An approachable manner as well as excellent customer care skills and professionalism is essential. You must have a warm and helpful telephone manner and the ability to take detailed messages and signpost individuals to the appropriate people. The role requires an individual with excellent attention to detail as well as the ability to multi-task to complete competing deadlines. The skills to accurately input data onto databases, minute meetings and use Microsoft Word, Excel and Outlook are essential. You will enjoy working as a team as well as using your initiative and working independently.

You will receive visible and supportive management from our team and the opportunity to gain valuable experience in the health and social care and not-for-profit sector in this fulfilling and varied role. This role will suit someone with loads of gumption and enthusiasm who relishes a new challenge each day. Creative Support is an Investors in People, Stonewall Diversity Champion and equal opportunities employer, committed to delivering local high quality care through a well-established and supported local work force.

In order to keep our staff and service users safe we expect all applicants to Creative Support to have had at least their first Covid 19 vaccination prior to starting employment with us and to be committed to having the second vaccination within a 3 month period.