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Service Desk Analyst - Entry Level - Banking

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Michael Rothstein Ltd

2021-12-03 07:44:30

salary: 30000.00 British Pound . GBP Annual

Job location Barkingside, Greater London, United Kingdom

Job type: fulltime

Job industry: I.T. & Communications

Job Contact: Will Buckner

Job description

Service Desk Analyst - Entry Level - Banking

Great entry-level opportunity for an enthusiastic Engineer keen to work in high end financial services in a 1st and 2nd line position in the heart of London's banking district. This is an ideal opportunity for someone with a technical eye seeking a long-term career in London's financial services.

The right candidate will be a strong communicator keen to deal directly with senior stakeholders and Wealth Managers - and passionate about learning new technologies.

Your tasks could include:

  • Receive and handle email, telephone and walk-up requests for service, from internal and external customers, following agreed procedures.
  • Prioritise, diagnose, and resolve Incidents according to agreed procedures.
  • Fulfil Service Requests following documented processes and procedures.
  • Perform security administration tasks, including providing access to IT resources.
  • Build new laptop and desktop workstations.
  • Carryout IT desktop computer deployments and moves.
  • Manage the stock levels and of IT consumable items and order replacement items as required.
  • Contribute to projects and changes as instructed by manager.
  • Providing other assistance as required by the IT Service Delivery Manager.
  • Ideally, you will have an ITIL v3 Foundation qualification and working familiarity with ITIL service management practices.
  • Experience with an IT Service Management tool such as Service Now, JIRA or Ivanti.

Interested? Apply in! Desktop Support Helpdesk Support 1st line engineer 2nd line engineer Bank Banking Financial Services

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