Service Implementation Manager

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Job description

I have an urgent requirement for a number of Service Implementation Manager's who will play a pivotal role in leading the implementation of Infrastructure solutions, working closely with clients, internal teams and third parties through end-to-end process.

Location: Remote/London

The Role:

• This role is client-facing and will work with a full suite of Infrastructure products, Connectivity and Colocation
• Ensure successful service delivery on all infrastructure services, adhering to the agreed SLA's
• Manage the full life cycle of implementation
• Identify and analyse potential risks & dependencies
• Manage implementation time-frames and forecast deliverables accurately
• Control customer delivery and validate customer go-live
• Measure project success and identify improvements needed
• You will be proactive in driving system and process improvement that will benefit team's performance and ability to meet expectations
• Act as a Subject Matter Expert on identified topics/products

Skills/Experience required:

• Proven commercial experience in implementation
• Excellent organisational and communication skills
• Experience working on multiple projects simultaneously in a fast paced environment.
• A very good technical understanding and the ability to carry out projects with a pace of quick implementation (90 days on average)
• Experience using or implementing an in-house system such as Service Now is highly advantageous
• The ability to demonstrate commercial experience of delivering infrastructure services
• Service management skills including understanding of SLAs, KPIs and a broad understanding of change management and risk management processes
• Solid understanding of project life-cycles for infrastructure services and ability to accurately forecast time-lines and meet agreed upon client time-lines.

Please apply online with your CV.