Supporter Care Officer

---

Job description

This is a fixed term contract for 3 months with possibility of becoming permanent.

About the Role

We are looking for a Supporter Care Officer who is eager to hit the ground running, join our team based at our Head Office in Vauxhall, London.

Reporting to the Supporter Experience Manager, you will work on various administrative activities, including liaising with supporters, keeping the database updated and supporting the team with other requirements.

You will be the main point of contact with Leonard Cheshire supporters responsible for the inbound supporter care line and email, ensuring queries are dealt with effectively and on time.

About the team

Our small but mighty Individual Giving team sits within the wider Marketing & Fundraising directorate, which is set to see significant growth in 2019/20. We're friendly, dynamic and have ambitious targets which this role will play a critical part in achieving.

About you

Ideally, you will have some experience in the supporter care field but as a minimum, you will bring some administration and telephone-based customer service experience together with the desire to help us develop and progress in a time of significant change.

You will be an effective communicator with excellent interpersonal skills in addition to a professional and confident manner. You will be an effective team player who can work as part of a small and dynamic team as well as independently.

We seek candidates with a genuine commitment to the values and ethos of Leonard Cheshire.

About Leonard Cheshire

Leonard Cheshire supports more than 30,000 people across the UK and globally to live, learn and work as independently as they choose, whatever their ability. We're the UK's largest voluntary sector provider of services for people with disabilities and we do everything humanly possible to empower people to live their lives as freely and as fully as they choose.

Benefits in store
- Substantial annual leave, plus bank holidays and the option to buy more.
- A generous employer contribution to a company pension scheme with additional life cover.
- Access to a cash health plan at favourable rates.
- A Comprehensive Employee Assistance Programme

Leonard Cheshire welcomes applications from all sections of the community. We actively encourage applications from people with a disability, supporting where possible, your requirements for reasonable adjustments.

We are committed to safeguarding and promoting the welfare of children and adults at risk. A satisfactory disclosure check (PVG membership in Scotland) is required for this post. References will be obtained for all roles.

Shortlisting for this role may take place as applications are received. We therefore reserve the right to close this vacancy once suitable candidates have been appointed.