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Tech Support Specialist

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Cloudstream 40000.00 British Pound . GBP Per annum

2021-12-03 13:45:49

Job location Barkingside, Greater London, United Kingdom

Job type: fulltime

Job industry: I.T. & Communications

Job Contact: Benjamin Simpson

Job description

Responsibilities:

- Work closely with outsourced IT provider to support 1st/2nd line level IT issues

- Provide quality onsite & remote support for incidents & requests - Provision & deploy users on multiple platforms (Office 365/Azure/AD etc.)

- Documenting & updating Standard Operating Procedures for IT systems

- Manage schedule & record work using service desk ticketing tools (PSA)

- Build & configuration of company user devices to standard build - Responsible for client IT asset register

- Deliver systems training (SharePoint, Mimecast, O365 etc.)

- Assist group systems support manager in systems projects.

Must haves:

- Minimum of 2 years of experience in business IT support

- Must have current industry recognised accreditation or Professional IT Certifications

- Expertise on Microsoft Server & Desktop operating systems (Server 2008 to 2019, Windows 8/10)

- Experience Cloud platforms

- Experience supporting Microsoft365

- Good knowledge of common network protocols, including vLan & routing

- Knowledge of Firewall Technology (Ideally SOPHOS UTM)

- Experience supporting Remote Access (RDS & VDI)

- Good knowledge with SharePoint & MS Teams

- Working knowledge of leading Antivirus & Backup software solutions

- Ability to project a professional, friendly image over the phone

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