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Technical Support - 1st Line - eTrading Platforms

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Kite Human Capital 55000.00 British Pound . GBP Per annum

2021-12-03 08:52:17

Job location Barkingside, Greater London, United Kingdom

Job type: fulltime

Job industry: Trades & Services

Job description

You will be the first level of contact to traders using a suite of electrotonic trading solutions which operate a 24 hours / 5 days per week basis, shared across a global team. You will be responsible for dealing with any trader queries such as looking up orders, cancelling open orders, looking into trade history and exporting trade data. As the primary point of contact, you should pride yourself on excellent customer service, responding to ticket/queries within sufficient timing and having clear and concise communication skills when speaking with the traders.

Required experience

  • Previous experience providing 1st line customer support
  • Experience/knowledge with either FX platforms / Fixed Income / or Equities
  • Excellent communication skills and experience working with Front Office Sales/Trading stakeholders
  • Enjoy working in a fast paced environment with a passion for providing great customer service

This is a great opportunity to be part of a close tight-knit team supporting market leading trading platforms. If you have the relevant experience and would like to be considered please apply within now.

Technical Support - 1st Line - eTrading Platforms

Kite Human Capital - Hire Better

We are unashamedly focused on working with only the best people, who care about customer value and maintain a fantastic working reputation. If you are someone that is committed to working hard to achieve great results, views challenge as an exciting opportunity and wants to work in some of the best possible assignments then please get in touch, we'd love to help you find your next position.

We pride ourselves on rock solid integrity and honesty, and place client value at the centre of every decision we make.

2018 - Winner 'Best Client Service'

2017 - Winner 'Agency of The Year'

2017 - Winner 'Banking & Financial Services Agency'

2016 - Winner 'Banking & Financial Services Agency'

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