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Technical Support - 1st Line - eTrading Platforms

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Kite Human Capital Ltd

2021-12-03 07:39:05

salary: 55000.00 British Pound . GBP Annual

Job location Barkingside, Greater London, United Kingdom

Job type: fulltime

Job industry: I.T. & Communications

Job Contact: Lawrence Samuel

Job description

Technical Support - 1st Line - eTrading Platforms

Technical Support Analyst required to join a financial services trading and broking organisation to provide 1st Line Customer Support for their electronic trading platforms. This is a permanent role paying up to £55,000 + bonus + benefits. My client is based in Canary Wharf but this role allows for flexible WFH.

You will be the first level of contact to traders using a suite of electrotonic trading solutions which operate a 24 hours/5 days per week basis, shared across a global team. You will be responsible for dealing with any trader queries such as looking up orders, cancelling open orders, looking into trade history and exporting trade data. As the primary point of contact, you should pride yourself on excellent customer service, responding to ticket/queries within sufficient timing and having clear and concise communication skills when speaking with the traders.

Required experience

  • Previous experience providing 1st line customer support
  • Experience/knowledge with either FX platforms/Fixed Income/or Equities
  • Excellent communication skills and experience working with Front Office Sales/Trading stakeholders
  • Enjoy working in a fast paced environment with a passion for providing great customer service

This is a great opportunity to be part of a close tight-knit team supporting market leading trading platforms. If you have the relevant experience and would like to be considered please apply within now.

Technical Support - 1st Line - eTrading Platforms

Kite Human Capital - Hire Better

We are unashamedly focused on working with only the best people, who care about customer value and maintain a fantastic working reputation. If you are someone that is committed to working hard to achieve great results, views challenge as an exciting opportunity and wants to work in some of the best possible assignments then please get in touch, we'd love to help you find your next position.

We pride ourselves on rock solid integrity and honesty, and place client value at the centre of every decision we make.

2018 - Winner Best Client Service

2017 - Winner Agency of The Year

2017 - Winner Banking & Financial Services Agency

2016 - Winner Banking & Financial Services Agency

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