Utilities Administrator

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Job description

Utilities Administrator

My client is a Property Development and Management firm based in London N14, working with local authorities to provide solutions for their social housing needs, under different schemes, with a strong reputation for quality and excellence in their field.

Purpose of job:

The S&P Private Rented Sector (PRS) access scheme assists those in housing need to access private-rented accommodation to create long term, sustainable tenancies. Key to the scheme's success will be the support clients receive when preparing to move into their new property, as well as continued support throughout the term of the tenancy. Also important is the working partnership with local authority clients to deliver an effective service. The successful candidate will support the line Manager with utilities set up and management, council tax claims/ applications/ enquiries and will have some knowledge of welfare rights. They will also need the ability to work under pressure and to strict deadlines. Also, necessary will be experience of working as part of a team, excellent communication skills and experience of working with Microsoft Office packages and database systems.

Main Duties:

· Setting up utility accounts for portfolio of units

· Dealing with Utility companies on behalf of tenants.

· Supporting Manager with council tax applications/ utilities/ exemptions/ void periods/ recovery of overpaid tax

· Informing councils of void periods in properties where applicable

· Effectively manage, resolve and respond to resident, business and local authority enquiries.

· Build relationships with suppliers.

· Ensure the accuracy and consistency of all records/ databases/ spreadsheets.

· Provide timely and highly quality written and verbal communications to residents, local authority, and finance team.

· Ensure all databases and management software systems are updated promptly and to an excellent standard.

· Undertake databases analysis and research and produce reports as required.

· Keep up to date with energy market trends to continually develop knowledge.

· To comply with S&P policies and to carry out any duties that may reasonably be required in light of the main purpose of the post. Skills & Knowledge required

· Strong administration, organisational, prioritization, numerical and attention to detail skills

· Excellent interpersonal skills, with the ability to communicate effectively and maintain appropriate professional boundaries.

· Ability to work effectively in a high-pressured environment.

· A proficiency in the use of MS Office including Outlook, Word,

· Strong team ethic, with the proven ability to work effectively and collaboratively within a team or independently with individuals at all levels.

· Working on own initiative without close supervision and as part of a team

· Working flexibly in responding to the varying demands of the role in order to achieve agreed outcomes