Visitor Experience Assistant

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Job description

Are you passionate about offering excellent customer service? Do you work well in a team and able to solve problems using your initiative?

The award-winning Science Museum is not only famous for its unrivalled collections but also for its visitor care. The Visitor Experience department is an integral part of our group which demands the highest standards of customer service to maximise the customers' enjoyment of the museum. Our Visitor Experience department is responsible for running the Information Desk, Call Centre, IMAX Theatre, Simulators, Cloakroom, working at our Temporary Exhibitions and Wonderlab: The Equinor Gallery, but also covering Reception desks and supporting other activities in our Enterprises and Visitor Experience areas.

To support this work, we are now recruiting into a Visitor Experience Assistant role (28 hours pw including working 1 weekend in 2) at the Science Museum on a permanent basis. As Visitor Experience Assistant, you will deliver industry leading customer service, handle sales and cash, manage queues, usher customers, promote Gift-Aid, donations and provide information where necessary. You will be required to proactively up-sell Museum's attractions to all customers to meet departmental sales targets.

Joining us, you will excel as part of a pro-active team, have excellent communication and presentation skills and achieve excellent standards. You will have excellent customer service and the ability to communicate with a wide range of audiences. You will be a strong team player who enjoys interacting with members of the public of all ages.

The Science Museum Group is here to Inspire Futures. As the world's leading group of science museums, we share our unparalleled collection spanning science, technology, engineering, mathematics, and medicine with over five million visitors each year. Joining us as an employee, you will have the opportunity to develop your career in a world-class museum group. We know work/life balance and wellbeing is crucial to our colleagues, so we currently offer up to 25 days annual leave in addition to bank holidays; BUPA medical and dental care; employee assistance programme; enhanced contributory pension; enhanced occupational sick, maternity, paternity, and adoption leave and career breaks.

'Open for All' is one of the Science Museum Group's five core values and sets out our important aspiration to be a place for everyone. We are working hard to understand our organisation better and to foster a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge and expertise. By having greater diversity, we believe that we will be a stronger and better organisation and ultimately will be able to inspire more futures. We therefore welcome applications from those who bring difference.

Does this appeal to you? If so, click here to view the Vacancy Information Pack which provides you with details of the role and the application process.