Visitor Experience Resource Coordinator

---

Job description

Are you experienced in managing staff rotas? Can you solve problems effectively?

The award-winning Science Museum is not only famous for its unrivalled collections but also for its visitor care. The Visitor Experience department plays an integral part of our group which demands the highest standards of customer service to maximise the customers' enjoyment of the museum.

In joining the Visitor Experience team at the Science Museum, you will play a key role in making a significant difference to the experience of over 3 million museum visitors a year.

The Visitor Experience team are looking for a diligent Resource Co-ordinator who can ensure that the required staffing and supporting resources are in place to run the museum's daily visitor operations to a world class standard. You will support the Visitor Experience Operations Manager by providing analysis, insight, and recommending changes which will improve efficiency which will contribute to efficiencies, cost savings and effective staff management. You will also support the operational aspects of the team's functions by assisting in scheduling staffing for our corporate events, lead in stock counts and assist in revenue activity such data inputting and ticketing set ups.

Joining us, you will hold experience of managing staff rotas for large teams, along with good experience of using a range of office software, including Excel. You will be able to use your initiative to solve problems, and will be able to work effectively in a large, diverse team as well as on your own.

The Science Museum Group is here to Inspire Futures. As the world's leading group of science museums, we share our unparalleled collection spanning science, technology, engineering, mathematics, and medicine with over five million visitors each year. Joining us as an employee, you will have the opportunity to develop your career in a world-class museum group. We know work/life balance and wellbeing is crucial to our colleagues, so we currently offer up to 25 days annual leave in addition to bank holidays; BUPA medical and dental care; employee assistance programme; enhanced contributory pension; enhanced occupational sick, maternity, paternity, and adoption leave and career breaks.

'Open for All' is one of the Science Museum Group's five core values and sets out our important aspiration to be a place for everyone. We are working hard to understand our organisation better and to foster a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge and expertise. By having greater diversity, we believe that we will be a stronger and better organisation and ultimately will be able to inspire more futures. We therefore welcome applications from those who bring difference.

Please apply via our website: