Customer Service Assistant

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Job description

Company Description

Mitie has a great opportunity at Hammerson Brent Cross Shopping Centre. We are currently looking for a motivated individual who is passionate about looking after and anticipating the needs of our customers. Working within the essential customer service team, you will be the main point of contact for all of our customers within the Centre.

You will be working on a 4 on 2 off shift pattern (8/9hr), with a pay rate of £9.85 per hour, working minimum of 30 hours per week.

Benefits Package

• Employee Shares Scheme
• Staff Retailer Discount
• Cabot Circus Discount Scheme
• Free Staff Parking
• Pension Scheme
• Extensive Training Package
• Childcare Vouchers
• Cycle to Work Scheme
• Give as you earn
• Salary Finance
• Competitive Holiday allowance
• Competitive Pay Rate
• Life Cover
• Share Incentive Plan
• Save as you earn
• Virtual GP
• Employee Assistance & Counselling

Job Description

The Customer Service team within Brent Cross is responsible for the smooth and efficient operation of the Centre and is paramount for maintaining excellent standards of customer service at all times.

The ideal candidate must have customer service experience and 5* standards.

• Strong Interpersonal Skills coupled with a smart appearance.
• Be able to provide excellent knowledge of your previous 5-year employment/education history. Any Unemployment must be verifiable through the Job Centre. Any self-employment must be verifiable through an accountant.
• Be able to undergo a disclosure process.
• Be physically fit and able to stand/walk for extended periods.
• Able to work shifts including weekends.
• Previous Customer Service Experience.
• Excellent Customer Service Skills.
• Customer focused.
• Ability to work within a team and on your own.

Qualifications

• Providing excellent customer service
• Good communication skills when dealing with the public.
• Knowledge of Cash Handling & Till Procedures.
• Knowledge of the Centre and local area.
• SIA front line badge holder desirable.

Additional Information

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.

Values:
Delivering the exceptional, every day

• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
• Our promise to our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
• Our culture - our core values and how we behave:

1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
3. We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
5. Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

Behaviours:

• Knowledge of relevant procedures
• Level of customer Service
• Team Player
• Health and safety awareness and knowledge
• Communication

Note

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.

For all internal applicants, please note Terms and Conditions are non-transferable