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Guest Services Agent

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Nobu Hotel London Portman Square

2021-12-04 00:00:05

Job location City Of Westminster, Greater London, United Kingdom

Job type: fulltime

Job industry: Hospitality & Tourism

Job description

THE ROLE OF GUEST SERVICES AGENTAs a Guest Services Agent you will be responsible for answering any incoming calls in a warm, friendly and hospitable manner including transferring of calls and taking messages. Your tasks as Guest Services Agent will include but will not be limited to:To create a warm and welcoming first impression over the phone.To provide a genuine, attentive, and friendly service to our guests in order to reflect the Nobu standards.To happily answer any questions or queries from guests regarding dining reservations, services and hotel amenities etc.To process any scheduled wake up calls.To maintain and review the guest voicemail system and manual message system.Thorough knowledge of OPERA and ensure all guest information is captured.To feel empowered to make a decision that will enhance the guest experience or defuse any complaints which may arise.To be an ambassador for Nobu as well as someone who embodies our values and commitment to our teams.EXPERIENCEMinimum 1 year experience in a receptionist or customer service role.Strong command of English.BENEFITS OF JOINING OUR TEAM AS GUEST SERVICES AGENT£500 Refer a Friend Scheme2 Hotel-wide social events a year including Employee Awards nightDiscounted dry-cleaningDiscounted overnight staysDiscounted Gym Membership via the app HussleDiscounted Pilates classes and Wellness treatmentsOpportunities to progress within our hotel and the wider portfolioAccess to a suite of innovative and varied learning and project opportunitiesExciting wellness and volunteering opportunities28 days holiday (including bank holidays) which will increase through length of serviceLife Assurance SchemeCycle to Work SchemeDiscounts off all food and beverageFree meals whilst on duty

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