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Desktop Support Analyst - 2nd Line, VMware, VOIP, O365, Windows

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Hays

2021-12-03 11:30:03

Job location Greenford, Greater London, United Kingdom

Job type: fulltime

Job industry: I.T. & Communications

Job description

Desktop Support Analyst 2nd Line VMware VOIP O365 Windows

\u00A3Market Rate (Inside IR35)
West London
6 Months

THIS IS AN ON-SITE ROLE IN LONDON (shift patterns 8AM - 7PM as part of team rota)

My client is a major Healthcare specialist who urgently require a 2nd Line Desktop Support Analyst to work on-site at a critical Site (On-Site) in London, with on-call availability for 7 days per month.
You'll be ultimately be required to troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required.

Key Requirements:

* Able to work On-Site in London in this role
* Able to work shifts (cover from 8am to 7pm) as part of the team rota
* Able to do on-call support cover as part of the team rota
* Excellent interpersonal and communication skills to liaise, build rapport, work with and support at all levels within the organisation
* Proven Commercial experience in 2nd Line Desktop Support
* Excellent technical knowledge of PC (internal components) and desktop hardware troubleshooting ability including printers, scanners, MFPs
* Working technical knowledge of current protocols, operating systems, and standards, (MCSA\/E or MCITP)
* Knowledge of Virtual environments (VMware)
* Knowledge of VOIP telephony
* Good knowledge of MS office applications, Office 365 (O365), Windows 7, Windows 10, Server 2008 \/ 2012 \/ 2016

Nice to have:

* Some networking knowledge - Switching \/ Routing \/ Cisco etc
* Certifications in MCSA\/E or MCITP
* Previous experience in a Healthcare \/ NHS environment
* ITIL certification
* Technical knowledge of Microsoft Exchange 2003, IIS, TCPIP
* Ability to create virtual servers through use of VMware (or equivalent tools)
* Immediate availability

If you're interested in this role, and have relevant skills, experience, and availability to match the requirements, please apply with a latest CV ASAP.

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