Senior Service Designer

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Job description

Role: Senior Service Designer

Hours: 35 hours / week

Salary: £49,827 - £56,141 (The base salary for this role is up to £48,819, any offer made above this will be made up with a market supplement allowance)

Closing date: 9th January 2022

Who are we looking for?

Our new Digital and Customer Service team are expanding and we are on the lookout for an empathetic, kind and curious person who has already started their career in service design. You will be one of six other service designers.

It's an exciting time to join our team, as we've recently published our first ever digital strategy and want you to be a part of making our strategy a reality. You will help us on our mission to make the Royal Borough of Greenwich a truly digital council and borough over the next four years and beyond.

As a Senior Service Designer, you'll be welcomed into a thriving, exciting in-house product team, alongside other service designers, user researcher, content designers, business analysts and product managers. It's essential you're open-minded, great at working in a team, have experience in designing services that are fast, accessible, joint-up and simple to use. Most importantly you are up for the challenge to make public service more outcome-focused and growing a new practice. We are a new team, so there's plenty of scope for having your say!

What your role will involve:

You'll be part of our brand-new in-house product function as part of the Digital and Customer service team. You'll report to the Head of Product.

As a Senior Service Designer, you'll take a key role in the service design community across Royal Borough of Greenwich, setting standards and leading service design of new, complex products and services. You'll directly lead on our most complex, risky and interdependent priority areas, working as part of the multidisciplinary team and partner with service areas, acting as the bridge between transformational goals and the practicalities of product delivery.

As a senior practitioner, you will be working through the entire design and delivery process, from framing problems, understanding and visualising service landscape, improving and reimagining end-to-end service, crafting service details, prototyping service to orchestrating work to support implementation.

Why join Royal Greenwich:

Royal Greenwich is proud to be a borough synonymous with first class modern services. A world class heritage site, our communities are vibrant and diverse, and we pride ourselves on being a well-managed, well-run authority.

We are going through a digital transition and are on the hunt to recruit like-minded team members to be a part of the challenge. We pride ourselves on our values, so you'll be in an environment that promotes knowledge and skill sharing, so you'll be working closely with other areas of the business.

Our vision is for a happier, healthier and more joined-up borough using modern technology and data. This was already an urgent need, but the COVID-19 pandemic has accelerated both the urgency and the will to change.

Make an application

If this sounds like it would suit you, or our mission is something you'd love to be a part of then get in touch!

For more information or to apply, please visit royalgreenwichcareers.com and apply online by 9th January 2022.

You will need to complete the application form, and submit a CV and Cover Letter stating your intent and why you think you are suitable for this role. Please note we will not consider applications without a cover letter.

Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We want to hire the best people, regardless of their background. We encourage applications from all sections of the community.

Application close date: 9th January 2022.

Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received.