Account Manager - SME

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Job description

The Zonal group are one of the UK's largest technology providers to the hospitality industry.

Our products are used by over 16,000 pubs, restaurants and hotels. Customers include national brands like Pizza Express, JD Wetherspoons and All Bar One.

We provide our customers with the solutions they need to make their business a success.

These solutions include mobile apps for ordering and web apps for engaging with consumers either through loyalty or reservations. By linking these solutions to Zonal's EPoS (till) system, we help hospitality brands to understand their customers' behaviour and preferences, enabling them to excel in an increasingly competitive market.

If you have booked a table or hotel room, ordered, and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out's app, you will likely have used a Zonal product.

We are a family business with Scottish roots. We operate from our head office in Edinburgh, our Midlands office in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

Our Account Managers are key in developing a true business partnership, providing key liaison between Zonal and our clients.

You will be required to have a full understanding of the Clients business requirements/objectives with strong relationships throughout the Clients organisation and proactively recognise and develop opportunities for increased revenue.

Account Managers working closely with other Zonal departments, is an integral part of the process for ensuring that the agreed level of service and communication supplied to the client by Zonal is maintained.

Our Account Managers are field based, and this role will require flexibility in working hours including overnight, where appropriate, and extensive travel.

Geographical region for this position can be either the Midlands or South England.

What you'll do

Develop a true business partnership with the client encompassing the day-to-day management of all aspects of the account whilst working alongside other Zonal departments.
Focusing on the client, delivering exceptional levels of customer care to ensure maximum customer satisfaction is achieved.
To intimately understand the client's business priorities, IT spend, operation pressures and IT capabilities and actively support the client with business case design and benefit calculations to position Zonal as the supplier of choice and proactively develop a pipeline of sales opportunities.
To be technically competent and up to date with the Zonal product portfolio and practices as well as our competitors.
To champion the client inside Zonal; to act as a catalyst for client's sales requirements and overall business and market demand.
Proactively recognising opportunities for additional revenue/sales and taking steps to ensure their success.
Provide proactive problem-solving skills to the client with respect to Zonal products and services.
Provide clear and effective communication to all clients and Zonal departments both face to face and in written formats.
Building and maintaining key relationships with relevant 3rd party suppliers and external companies/contacts.
Ensuring that all relationships within your client list are always managed on a highly professional basis to ensure the correct Zonal image is portrayed to them.
Managing the key delivery of assigned projects and ensuring that these are completed to the required standard, timescales, and budgets.
Maintaining a high level of visibility and ownership of activities within the client account.
Regularly updating internal Zonal departments with any relevant changes made by the client.
Reviewing the account plans on a regular basis to ensure that they are accurate, factual, and achievable.
Accurately completing reports and documentation to the required standard and timeframe.
Working alongside Zonal finance department to manage the credit account and escalate any issues.
Attending any relevant internal company meetings when requested.

Who you are

Be able to develop a true business partnership with the client encompassing the day-to-day management of all aspects of the account whilst working alongside other Zonal departments.
Focused on the client, delivering exceptional levels of customer care to ensure maximum customer satisfaction is achieved.
Be able to intimately understand the client's business priorities, IT spend, operation pressures and IT capabilities and actively support the client with business case design and benefit calculations to position Zonal as the supplier of choice and proactively develop a pipeline of sales opportunities.
Technically competent and up to date with the Zonal product portfolio and practices as well as our competitors.
Capable of championing the client inside Zonal; to act as a catalyst for client's sales requirements and overall business and market demand.
Proactively recognise opportunities for additional revenue/sales and taking steps to ensure their success.
Provide proactive problem-solving skills to the client with respect to Zonal products and services.
Provide clear and effective communication to all clients and Zonal departments both face to face and in written formats.
Building and maintaining key relationships with relevant 3rd party suppliers and external companies/contacts.
Ensuring that all relationships within your client list are always managed on a highly professional basis to ensure the correct Zonal image is portrayed to them.
Managing the key delivery of assigned projects and ensuring that these are completed to the required standard, timescales, and budgets.
Maintaining a high level of visibility and ownership of activities within the client account.
High level of accuracy
Operational or allied experience in the hospitality or leisure industry combined with a real passion for the sector and technology
Strong presentation skills with the ability to translate technical product features into customer benefits
Assured and confident in meeting and building relationships with entrepreneurs, senior directors, and IT professionals
You have experience of identifying decision-makers and building long-term, successful relationships
Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met
Customer service; understands and responds to customer needs (internal and external) and exceeds expectations where possible
Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise and accurate manner
Problem solving and decision making; analyses information appropriately in order to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions
Commercial and organisational focus; demonstrates understanding of overall business and commercial issues facing company
Commitment to results; is committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work
What we value

Passion, Teamwork, Innovation, Professionalism, Accountability and Customer Obsessed are the values we believe make us the company we are. We're looking for someone who understands great culture and will help us shape it as it evolves.
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