Product Technologist (Initial 6 months FTC)

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Job description

Role Description

Chilly's are on the look-out for an experienced and high performing Product Technologist. This is a brand new position to support our Product Design Lead and growing Operations team.

As a Product Technologist at Chilly's you will ensure that all products are safe, legal and fit for purpose as well as ensuring all products fit Chilly's quality, safety and functional standards. You will find solutions to the daily challenges that the team juggle, ensuring you provide overall support to this highly credible team that is central to delivering the Chilly's mission.

The Role

This is a full time position we are initially bringing into Chilly's for a period of 6 months.

We have a fantastic London office in Shoreditch. We believe in flexibility and value collaboration, and we are all currently working in a hybrid pattern, working 2 to 3 days per week in the office (and more on the rare occasions we need to) and the rest of our week remotely.

What you'll be working on:

As an exciting new position for Chilly's, this role will be initially responsible for setting up our in-house function, incorporating product technology and supplier compliance. The role would therefore suit a hands-on self-starter who is happy to design, implement and run processes that have previously been managed by other functions and outsourced providers. Once our processes are set up in-house, our aspirations are that this role will be responsible for the following:

New Product Development:

Review product concepts, provide technical feedback to Product Design Lead.
Provide technical support during the quotation stage.
Review and test prototypes prior to starting tooling. Review and test samples at each tooling stage, providing feedback to the Product Design Lead.
Sign-off pre-production samples ready for pilot production run.
Review and test samples taken from pilot production run, ensuring there is no significant difference when compared with the approved pre-production sample.
Manage the Gold Seal process by signing off the final Samples taken from mass production

Supplier Compliance

Set up and manage the supplier factory compliance audits and ongoing monitoring
Work with sourcing team when identifying new suppliers to ensure that all compliance processes are set up at the outset

Laboratory Testing:

Plan and arrange lab testing for all markets, managing lab samples to be sent to the laboratory and logging and managing all results and communications to factories.
Issuing test reports and declarations to facilitate shipments.

Packaging Artwork:

Review first draft packaging copy document and advise Care & Use and Warnings
Review further iterations of packaging copy before sent for translations

Technical & Regulatory Documentation:

Create Quality Assurance Plan (QAP) for all products, including bespoke and spare parts.
Build and maintain Technical File for each product
Generate EU "Declaration of Conformity" for applicable products
Manage and maintain records for all products and packaging in accordance with EU REACH regulations - toxic and hazardous chemicals

Aftercare:

Work with suppliers and customer service teams to resolve on-going quality issues with new and existing products.
Analyse product reviews and complaints data for on-going product improvements.
Carry out store, supplier and warehouse visits to review product quality issues.

Regulatory Knowledge:

Develop and maintain an in-depth understanding of worldwide product safety regulations and standards affecting products.
Keep abreast of any changes to applicable regulations and product standards. Significant changes which may affect the compliance of current or future products should be highlighted to the necessary stakeholders.

Requirements

Must haves:

Strong experience gained from working in a technical capacity or quality based role within a home/food product company.
A solid understanding of industry standards and regulations, such as British and European Standards.
A good understanding of test standards and testing methods applicable to the area of responsibility.
Strong analytical skills and the ability to make confident decisions based upon the information and data being presented.
A good problem-solving mindset, being solutions-driven and the ability to investigate problems to find the root cause.
A good understanding, both internally and externally, of customer service and customer needs and expectations.

Benefits

The type of person we'd love to work with:

At Chilly's, we're united by a set of values that guide our unique way of working.

They are:

Lead the Change

To lead the change we must never settle. It means being brave enough to set standards and, as leaders, ambitious enough to exceed them.

Less but Better

We work deliberately and decisively, focusing on what we believe in and being brave enough to say no to the things we don't.

Ambitiously Collaborate

We care as much about each other's contribution as we do our own, so we support one another to grow, and we turn to one another to learn.

This is a unique opportunity to join a top 10 Sunday Times Fast Track listed company in a critical leadership role.

At Chilly's we believe that different ideas, perspectives and backgrounds create a stronger and more creative work environment, which is why we nurture a diverse and unique workforce. This commitment to inclusion drives Chilly's forward every day.

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