Sales Advisor, Full Time - Heathrow T5

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Job description

Ted's Guide to what the Sales Advisor does around here Ted's Mission Statement Our MissionIs to build a successful company through the creation of a leading lifestyle brand. By conducting ourselves in an efficient and courteous manner and by maintaining Ted's high standards and integrity, we pride ourselves in always being in a position to satisfy the needs of our customer. In order to protect the ethos and persona for which we have gained an enviable reputation, we always ask ourselves the question: 'Would Ted do it that way?'Where does this role fit within Ted's Team?The role of the Sales Advisor is to support an environment of genuine customer connection looking to maximize sales, through a high level of service and always strives to go the extra mile. Be a proud and passionate ambassador of Ted, who understands and promotes the company "Mission Statement" and "Strategy".Main responsibilities PeopleA high level of team participation, working with integrity and respect for othersActively drive and document your own learning to contribute to the success of the team and locationBe adaptable and flexible to the needs of the business in support of the team and the locationCollaborates with the teams in all meetings and briefingsSupports new hires within the team through friendly mentorshipDisplay a dedicated approach to self-awareness and self-developmentUnderstand the core values and culture of Ted and reflect these in all efforts ProductUse all available tools and information to keep up to date on current product and increase awareness of the product in terms of Called, Colour, Composition, Cost, Care, Cut (The 6 C's.)Follow merchandising guidelines, replenishment method and housekeeping standards to ensure that Ted is represented at the highest levelDemonstrate a keen personal interest in Ted and supports brand messaging CommercialDemonstrate all requirements of Ted's School of ExcellenceDelivering Greet, Observe, Talk, Fit, Assist, Thank (GOTFAT) with enthusiasm and consistency, understanding the impact of actions on the customer experience and salesHave a good understanding the variety of customer profiles and use of sales techniques in order to build loyal customer relationships both online and offlineActively seeking knowledge and taking personal ownership of achieving and exceeding location KPI's and supporting all brand promotions and campaignsBe proactive in the capture of customer data at PoS - where relevant - and understand how this actively informs customer relationship managementKeep yourself and customers up to date on and take an active interest in sharing Ted's social media activityProudly support the integration of new technology in to our customer service propositionDeliver a warm and memorable customer service experience OperationsFollow Company policies and procedures with an ability to work unsupervisedAdhere to all Company health and safety procedures. Use equipment properly and report any potentially unsafe conditions to managementAdhere to all loss prevention measures and protect the assets of the Company by reporting any misuse or theft of Company property to management. Ted's Core Competencies…Satisfy the needs of our customer, alwaysPursue growth and opportunities through initiative and proactivityBuild open and honest relationships with clear communicationCreate a positive team environment, encourage collaborationBe proud, passionate, motivated, committedTake ownership, be accountableEncourage organisation, high standards and efficienciesTed Baker is committed to equal opportunities and embraces diversity, understanding the needs and benefits of a balanced, inclusive workforce. We do not tolerate any harassment or discrimination towards any of our candidates or employees. We are proud to be an equal opportunities employer