Please scroll down, To apply

Part-time Customer Service Executive

hiring now

TalentPool 23500.00 British Pound . GBP Per annum

2021-12-03 08:54:41

Job location Islington, Greater London, United Kingdom

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

Role Description

We are looking for someone to join our hard-working Customer Service and Operations Team on a part-time basis (evenings and weekends). CS & Ops are at the forefront of Housekeep's image and is one of the things that differentiates us from our competitors. We can have the best tech in the world (and we think we do) but we can't build a business without also being able to deliver a great service.

Your job is to deliver outstanding service to both the customers and the cleaners who use our platform every single time and to make sure that the 1000+ jobs that are booked in each day go ahead without a hitch.

Join part-time and build a career

Joining our team on a part-time basis is a great way to build your career around other commitments - such as university studies, or another part-time role. You'll get to hone your communication and problem-solving skills in a fast-paced environment. And many of our successful part-time agents have actually ended up joining our team full-time when they become available.

The day to day looks like:

Providing top-tier inbound support to our customers via email, phone or live chat
Ensuring all support is provided in line with our values and provides an excellent experience
Using your initiative to resolve a wide variety of issues in the best possible way based on individual needs
Identifying trends in feedback to help create ways to improve our processes, product or technology

You

Passionate about delivering an amazing customer experience.
Experience in a customer service environment with a strong customer-first ethos
Incredibly organised and detail-oriented, with outstanding critical-thinking and creative problem-solving skills
Exceptional communication skills, both written and verbal
A positive and high-energy attitude
Tech-savvy (Zendesk experience a bonus but not essential)

Benefits

Starting salary of £23,500 per year pro rata, with plenty of development opportunities
Posh Christmas and Summer parties
Tons of sponsored (but not too heavily organised) office fun
Potential for full-time job opportunities

A job from TalentPool, powered by Cilla - the talent matching engine

Inform a friend!

Top