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API Support Specialist

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Computer Recruitment Services

2021-12-03 10:01:57

Job location London City, Greater London, United Kingdom

Job type: fulltime

Job industry: I.T. & Communications

Job Contact: Mohim Hussain

Job description

Role

API Support Specialist - City of London - Permanent

As an API Support Specialist, a candidate should expect to consistently provide friendly and informative technical support to clients and third parties. As a specialist, you will analyse and troubleshoot complex trading platform issues, assist third parties and clients with API integration, and liaison with the development group. Additionally, we are searching for experienced candidates with prior client-facing support background in the financial services industry.

Job description

  • Assist clients to develop and troubleshoot their applications which connect through our various APIs, whether for algorithmic trading or other purposes. As a specialist, this will primarily be written support.
  • Assist clients in the integration of API applications with third party software (such as charting software)
  • Assist third party institutions with the integration of their applications to the company's own applications.
  • Build and maintain a resource library for clients, including program snippets, documentation, consultancy resources
  • Create of a variety of test and demonstration programs that utilize the company's API that clients can use as samples for their own development needs
  • In-house development assistance
  • Assist in developing custom tools for internal users including other teams in Customer Service

Requirements

  • Bachelor's or advanced degree in Computer Science or related field
  • 2+ years of coursework and/or work experience programming in Java and Python.
  • Some knowledge in C# and C++ as well
  • Understanding of Linux Terminal and Windows command line tools
  • Working knowledge of Git workflow
  • A deep understanding of REST API architecture
  • Strong written communication skills to accommodate client inquiries directed via email or online chat
  • Fast learner, proactive and helpful
  • Strong verbal and written communication skills in English, any European language being an advantage

Beneficial skills

  • Understanding of Trading terminology
  • Basic understanding and ability to work in various Operating Systems like Windows, Mac OS, Linux
  • Experience with algorithmic trading

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