Application Support | London | 6 Mth FTC | £55k - £65k Pro Rata

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Job description

Application Support Analyst | London | 6 Month FTC | \u00A355 - \u00A365,000 Pro Rata

Hays Technology is looking for an Application Support Analyst to work within an ever growing Application Support team, providing level 2 support for a range of vendor and internally developed financial applications with early\/late day shifts and overnight\/weekend on call support.

What you will be doing: In this role, the successful candidate will be responsible for being the 1st point of contact for Application issues, providing triage, resolution where possible and escalation where not. You will be in contact with Application specialists & key stakeholders across the globe, using outstanding business & application knowledge to resolve issues. Other responsibilities include:

* Check and monitor correct running of all applications and processes including start\/end of business day checks.
* Investigate and resolve application and business issues relating to applications and processes.
* Resolve high priority issues under the direction of senior members of the application support team.
* Develop full understanding of key applications\/business functions.
* Develop business or support reports using SQL and SSRS
* Provide training and guidance to 1st line teams and provide additional support to this function when business volumes demand.
* Escalate problems and errors to 3rd line support or vendor teams and act as problem owner to deliver resolution.
* Improve and enhance application and system monitoring and alerting.
* Perform application implementations and upgrades.
* Provide support and guidance to projects working on new developments of production systems; run and monitor test environments in support of new releases.

What we are looking for:

* The suitable candidate will have extensive previous experience in an IT Application support role
* Experience of applying logical and systematic trouble-shooting techniques of application support issues.
* Experience in MS Dynamics, Azure, SolarWinds, SCOM, SWIFT, BizTalk, BizTalk 360, Trade\/Order lifecycle, ITIL methodology

* CRM (deep dive) application support
* Experience\/knowledge is how messages work and are transmitted
* Knowledge of SWIFT messaging (advantageous)
* Proven track record of Stakeholder management
* End to end application functionality knowledge; be able to demonstrate clear understanding of patterns of business activity, user journeys and application capabilities
* Experience with Microsoft server platform (required)
* SQL (advantageous)
* Willingness to commit to periods of intense incident-resolution
* Available for regular shift work patterns covering varying shifts (07:30-15:30\/08:00-16:00\/09:00-17:00\/10:00-18:00). When demand requires there maybe a need to work extended hours until 20:00
* Available for on-call technical escalation overnight and weekends
* Willingness to liaise with software vendors to investigate issues\/manage upgrades and changes

What you will get in return:
Working in the investment industry certainly has its rewards and this role is no exception. We are offering a competitive package including a competitive salary and annual bonus. In addition to this you will get training and development activities designed to help you make the best of your abilities and talents. Benefits which you can tailor to suit your own health, wellbeing, financial and lifestyle choices, plus a great flexible working programme in place with the option to split your time between working from home and working in the office.

Please click to apply for this role, we welcome your application!

I am a Consultant for Hays Technology, specialising in Application Support for the London Financial Services sector, helping tech professionals develop their careers and ensuring organisations are supported by top talent. My passion for this space stems from building a business on strong principles of customer service and delivery - I thrive on delivering for our clients.

At Hays Technology, we are shaping the future of recruitment. IT support skills have never been needed more, so whether you are hiring for your team, or looking to take the next step in your career, talk to us today.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk