Audio Visual Team Leader

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Job description

An exciting opportunity has arisen for an Audio Visual Team Leader to join the team of one of our most prestigious clients. Our client specialises in the design and build of Audio Visual systems. The AV Team Leader's prime function is to provide day to day management of the AV team as well as hands-on technical support across all meeting rooms, boardrooms, event spaces on site. You will assist in managing all on-site staffing activities, ensuring best practice, customer focused teams, a progressive approach, a strong team orientated approach through effect issue resolution and positive motivation.

Key Details:

Audio Visual Team Leader
Permanent position
Based in Bristol
Paying up to £40K
Company van providedRoles & Responsibilities:

All services should be delivered punctually at scheduled times and in accordance with agreed SLA's. Their responsibilities include, but are not limited to:

Team Leadership:

Assist the Service Delivery Manager in all management of the on-site technicians to deliver excellent client services to internal and external clients.
Develop, adopt, and deliver best practice service levels for the AV team.
Induct, train, and mentor the back fill cover technicians.
Assist the SDM with staff selection and recruitment.
Promote and drive cross team collaboration ensuring a 'one team' attitude towards client service.
Analyse and develop a skills gap and training matrix analysis for the on-site and back fill teams to drive continued development.Room and Asset Management:

Daily room checks undertaken at the start/end of the day, such checks will take into consideration room criticality and any known hardware issues etc.
Field Service
Onsite Event Support;
The engineers will provide technical support for events e.g. preparation checks/testing and preshow activities such support is subject to 3 working days' notice.
The engineers will not be responsible for running the event but will provide support in the event of an incident subject to the SLA.
Site Surveys
To be the point of contact for first line of troubleshooting
To be able to explain complex information in simple, clear terms to a non-AV personnel.
To ensure that the issue has been properly escalated to the appropriate service team(s) team if it can't be remotely resolved
Run reports to determine malfunctions that continue to occur. Ensure that all occurring faults and malfunctions have been properly catalogued and escalated
Perform regular health checks for AV systems connected to database
To compile and file reports to the SDM about the system usage, client satisfaction, team progress and other operational matters that will add value to the service.General AV Support:

Ensure all multi-media / presentation rooms are maintained in good working order.
Overseeing and providing first-line support to digital signage distribution platform.
Cross-Communication between Front of house teams (AV onsite support, bridging, video bookings, reception, IT, etc.)to enable efficient and on-time support functions.
AV equipment setup and support and staff training for new emerging technologies.
Presentation / multi-media meeting room support, including duration support.
Porterage and meeting room set up with focus on physical detail and general aesthetics in all areas.
Provide feedback and reporting mechanisms for fault finding and service reporting for end to end issue resolution.
Quick response to emergency / ad-hoc requests
Run AV events and manage the event teams to deliver exceptional projects with maximum efficiency.
Attend project and event meeting as deputised by the SDM or as requested by the client.General Duties:

Office administration, managing own and team e-mail and telephone.
Mentor other members of the team, including cover technicians
Provide regular feedback on communication issues and service improvements.
Focus on service / operational issues for review
Awareness of, and compliance with, the Quality, Environmental and Health and Safety policies and procedures that comprise Impact's Integrated Management System.Global Co-ordination:

Establish and maintain good working relationships with global counterparts within the client organisation.
Hold and attend regular meetings within the team within the team to discuss service and operations issues.If this role is not for you but you are interested in similar opportunities, Prospero are the leading audio-visual recruitment agency in the UK with thousands of roles daily. Any further enquiries please call (phone number removed) (Option 5).

Applicants must have the full right to work in the UK and be able to commute to Central London. If you wish to find out more about this role, please apply with an up-to-date CV