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Customer Service Assoicate

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Hays

2021-12-03 10:04:27

Job location London City, Greater London, United Kingdom

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

Customer Service Assoicate

Hays Technology are currently looking for a Customer Success Associate to join our Hays office in New Malden. You will be managing and ensuring customer's success on multiple products by helping and supporting with all aspects of product usage working closely with product, engineering and business teams.

What you will be doing:

* Helping to maintain a culture of customer centric, proactive problem resolution and revolves around making customers, users, product and engineering team successful.
* Defines and create customer success metrics for all new product launches and effectively monitors customer success metrics for existing products.
* Define, creates and executes a good customer support framework ensuring all customer queries, tickets and problems are heard and resolved.
* Establishes and build good relationship across product, engineering, cloud, production services team to provide best outcome and support for our customers and users.
* Ensures all user struggles and inefficiencies from Operational users brought and prioritised in the product backlog. Become customer success advocates in product backlog meetings.
* Understand, analyses and produces reports on usage and usage patterns of products by actual users and synthesises and shares with the team.
* Adept in using various ticketing tools to ensure no break in communication amongst cross functional team

What we are looking for:

* Solid, demonstrable experience of customer service & relationship building
* Excellent verbal & written (including social media) communication skills
* Self-described 'empathetic people person' (i.e. be an effective face to face communicator, with the ability to anticipate & articulate user struggles)
* Proven proactive problem solver with analytical skills

What you need to do now:
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

* If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
* Do you know someone that would be perfect for this role? We offer \u00A3500 in high street shopping vouchers on all successful referrals

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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