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Customer Success Executive

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LAW BUSINESS RESEARCH

2021-12-03 10:00:19

Job location London City, Greater London, United Kingdom

Job type: fulltime

Job industry: Science & Technology

Job description

Law Business Research is an award-winning global provider of legal content and business intelligence for the legal and intellectual property markets. We create essential and unique information for our subscribers, who are drawn from over 100 countries around the world, via our global brands. With a strong platform for international growth and a reputation for creating outstanding content, we can offer individuals an intellectually stimulating work environment that puts global legal and intellectual property issues at the heart of our business.

Law Business Research is committed to supporting a diverse workforce and inclusive workplace, where we can all be ourselves and succeed. We welcome applications from all backgrounds.

We are looking for a Customer Success Executive to provide professional and ongoing support to top tier international clients. Delivering excellent customer experience is key in retention rates and renewals for our products. You'll also be working with our Account Managers and Business Development team to improve our renewal rates by volume and value.

What you would be doing:

  • Supporting the Customer Success team by responding to client and subscriber queries, gaining feedback to assist with product development
  • Responsible for delivering high-quality client training programs
  • Management and delivery of the product's reporting for the client
  • Update the group CRM system to capture accurate information
  • Develop a good understanding of the key markets we operate in

What we are looking for:

  • At least 1 year's Customer Success or Junior Account Management experience, ideally within a professional environment
  • Ability to upsell into clients through strong customer services
  • Excellent verbal and written communication skill
  • Strong relationship building and negotiation skills
  • Solid telephone manner
  • Ability to provide product training to clients

As an employee at LBR we can offer you a rewarding career with personal and professional development in addition to a competitive salary with an excellent benefits package that includes:

  • 25 days holiday
  • Private healthcare
  • Cycle to Work scheme
  • Season ticket loan
  • Wellbeing allowance of £350 per year
  • Life Assurance
  • Pension contribution at 4% by LBR
  • Employee assistance programme
  • Social and diversity networking events
  • Annual wellbeing day
  • Quarterly reward dinners

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