Digital Product Manager

Job description

Are you looking to progress your career as an experienced Product Manager with a keen interest in Systems integration? An excellent position has just arisen for a Digital Product Manager with experience working with Back Office systems, looking to join an ever-expanding team within a diverse environment and contribute as a team player, offering an interesting range of internal projects, starting ASAP and paying up to £60,000 per annum!

Job description:
The Digital Product Manager will be part of the team, transforming the customer experience digitally for a highly recognised financial advisory firm. The role holder will be an experienced, highly energised, and motivated individual who is obsessed with delivering great digital customer experiences, to manage and optimise the online customer journeys and supporting processes.

Key accountability's/primary responsibilities
*Accountable for the management and optimisation of all customer journeys. ensuring they continuously meet customer needs and our customer satisfaction targets.
*Identifying strengths/weaknesses and opportunity's, based on interpreting qualitative and quantitative user data.
*Working directly with the UX team to identify customer research opportunities to identify future road-map items.
*Promote and practice a test and learn approach to creating products, including defining and analysing key metrics.
*Driving discovery, innovation, and product improvement across the product portfolio.
*Identifying content needs throughout the customer journey and working with the content team to measure its effectiveness.
*Managing User acceptance testing for all new product features.

Skills required
Contribute towards product strategy and vision
Have excellent analytic and problem-solving skills, always looking to make data driven decisions
Have a collaborative approach, working across technical & non-technical teams managing stakeholders
Be passionate and effective at delivering a product road map and agile ways of working
A working knowledge of Agile product development methodology and SCRUM in particular

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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