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End User Customer Experience and Support Desktop Engineer

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Hays

2021-12-03 22:00:05

Job location London City, Greater London, United Kingdom

Job type: fulltime

Job industry: Other

Job description

End User Services Customer Experience and Support Desktop Engineer - Remote working until moving back into the office based in Central London

I am currently sourcing for the following role

Responsibilities:
* To provide 2nd line support for all my client users, and to respond to faults and to requests for change, inc. delivery of new products and services. Ensure all problems are resolved and Remedy tickets updated in a timely fashion

* To plan, implement, subsequently maintain efficient, cost effective, production systems (Infrastructure and Applications) and services to local my client's businesses in line with the IT Technical Standards for Standard Chartered businesses.

* To apply knowledge of IT, Financial products and Best Market Practice to ensure that my client achieve the best possible return for any investments made.

* To provide technical support for all Standard Chartered business products. Accountable for the implementation and ongoing verification of Security patch's (OS and Virus) within my clients locations.

* To manage vendors including on site support engineers (OSV) who are responsible for the ongoing support of my clients businesses to ensure a secure, stable and highly resilient environment.

* To assist in new implementations or upgrades to existing systems, including project management, tracking and reporting

* To assist in the provision of business recovery sites to give the ability to conduct business transactions and monitor exposure in the event of a disaster.

* Responsible for the enforcement of global strategies and standards in all my clients locations including ensuring risk \/ compliance and security \/ build standards are followed.

* Risk management control, KCS assistance, SIP initiatives and reporting, including Technical audit compliance, directly and indirectly.

* Problem and change (Scheduled change & SRM) management - outstanding problem\\change management, call logging, call trends, call reporting including high severity problem control. All Remedy related initiatives and updates. Ensuring standards are adhered to, or dispensations raised

* Work closely with Tech Ops, OSV and CTS to provide technical support to local users and local systems

* Protectors of the local environment, including responsibility to ensure safe and tidy IT installations and cabling, local regulatory compliance, health and safety adherence etc

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