IT Trainer

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Job description

IT Trainer

Hays Technology are looking for an IT Trainer to join our client, a top ten-ranked auditors and tax advisers. You will help address the IT training needs of the Firm's users, who require general IT training covering in a range of subject areas.

What you will be doing:

* Running IT Induction sessions for new starters, covering the essential IT requirements
* Conducting training on key applications of the Office 365 suite including Excel, Word and PowerPoint.
* Experience with face-to-face training and remote via Zoom\/Teams
* Helping users to get the best out of Zoom Phone and Meetings, Microsoft Teams (Meetings, Chats and File Sharing).
* How to be productive with One Note and Microsoft To Do
* Analysing queries to the Helpdesk and identifying areas of training need for users
* Dealing with IT Helpdesk support queries as required
* Conduct one to one session with users as required
* Posting regular IT updates on the Intranet including How To's and Quick Tips
* Creating and maintaining IT documentation as necessary to assist users in their day-to-day job
* Providing digital updates for users on a regular basis
* Producing Training Documentation as appropriate

What we are looking for:

* Prior helpdesk administration experience is essential
* Strong working knowledge on various IT systems e.g. Office 365, collaboration tools (e.g., Zoom or Microsoft Teams)
* Ability to write professional IT documentation with excellent communication skills
* Highly personable individual with experience of dealing with users at all levels and all abilities
* Need to be proactive in the approach to users to ensure all IT training needs are being considered

What you need to do now:

* If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
* If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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