Junior Venue Project Manager_EU

Job description

Description:
Donnelley Financial Solutions (DFIN) is a leader in risk and compliance solutions, providing insightful technology, industry expertise and data insights to clients across the globe. We're here to help you make smarter decisions with insightful technology, industry expertise and data insights at every stage of your business and investment lifecycles. As markets fluctuate, regulations evolve and technology advances, we're there. And through it all, we deliver confidence with the right solutions in moments that matter.
Summary
The Junior Venue Project Manager will coordinate VDR projects and provide customer service to highprofile clients from Investment Banks, Law Firms and Corporations The Project Manager is theprimary contact with detailed project expertise in the use of virtual data rooms (VDRs) for externalVDR clients and internal sales representatives. You will work with both Sales and Operations and will be responsible for initiatingand managing multiple, simultaneous client VDR start-ups.You will also be assisting with client presentations/pitches and project demonstrations, willrespond to technical questions and will provide on-site support during implementations.
Responsibilities
Assist with managing projects for and with clients.
Conduct external customer training appropriate to audience, via web or in-person meetings
Manage day to day European data rooms and requests.
Assist all clients (admin and end users) with any production or technical issues and manage theprocess to resolution.
Provide clients with front line system and telephone support in delivering and supporting Donnelley
Financial Solutions Venue service for European clients, satisfying user needs and resolving technical issues
Manage the project closing process, including archives and surveys
Assist with projects from across the European Venue team.
Assist in ensuring billing information is accurate.
Compiling and communicating system-related feedback, enhancement requests and functional needs back to IT and the project team, to enable a continually improving system and support processes.
Participate in expansion of platform discovery
Qualifications
Ideally, a minimum one year of business enabled environments with an emphasis on experience with
client interaction and high level of customer service in a professional manner but not necessary.
The ability to establish trusted relationships with DFIN customers.
Native French or German Speaker with English.
Customer Service mentality in a virtual environment.
Strong verbal and written communication skills as well as effective interpersonal skills and proactive
approach to sales and support.
Project Management experience would be good, but not necessary.
Excellent computer skills (proficiency with Microsoft Office and comfortable with web applications);
Good attention to detail;
Good time management and ability to work under pressure;
Flexibility in working attitude, including willingness to travel
Donnelley Financial Solutions is committed to an inclusive, equitable and accessible workplace and we welcome and encourage applications from people with disabilities. Accommodations are available for candidates taking part in all aspects of the selection process, upon request, by e-mailing: . So that we can quickly respond to your request, be sure the words "Accommodation Request" are included as the subject line of your e-mail. In your e-mail, include your full name, telephone number, e-mail contact information, the position for which you are interested in applying for and the type of accommodation you are requesting. We will respond to your request within 2-3 business days.