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MI Analytics Manager

hiring now

Hays

2021-12-03 11:30:03

Job location London City, Greater London, United Kingdom

Job type: fulltime

Job industry: I.T. & Communications

Job description

MI Analytics Manager | \u00A360,000 to \u00A370,000 | London \/ Manchester

Your new company
My Client is looking for a MI Analysis Manager who can be responsible for 6 direct reports as well as their own workload

Your new role

* Candidates must have exposure leading a team, managing peoples performance, KPIS etc
* Understanding of MI and insights from a call centre, claims calls, customer service would be a massive bonus
* The team itself is responsible for running data, reports, verent on the call centres calls. Understanding the insights behind the calls.

What you'll need to succeed

* Experience of Power BI
* Experience of Python & R preferential but not essential
* Awareness of Contact Centre technology & methodology
* Experience with Microsoft SQL Server 2014 or later including developing stored procedure based ETL\/ELT, proficiency with Visual Studio 2017 or later.
* Exposure to Hands-on knowledge of enterprise repository tools, data modelling tools, data mapping tools, and data profiling tools

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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