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Senior Infrastructure Analyst

hiring now

Hays

2021-12-03 10:04:30

Job location London City, Greater London, United Kingdom

Job type: fulltime

Job industry: I.T. & Communications

Job description

Senior Infrastructure Analyst

Your new company

One of the worlds leading Asset Management companies.

Your new role

You will be part of the high performing and supportive Customer Experience Team.

You will be responsible for:

Providing superior customer experience for the overall technology needs of senior leaders and their teams.
Software and Hardware installs,upgrades,desk moves and roll outs.
Maintaining a library for customer experience applications, including reference manuals and installation guides.
Ownership of call and ticket management
Assisting and deputising for the Team Lead, and EMEA regional Lead, as and when required.

What you'll need to succeed

Proven in depth experience of a customer facing desktop support role - preferable gained within the financial services or similarly regulated sector.
Solid understanding of delivering excellent customer service.
Up to date knowledge of technologies, equipment and software. Including Windows operating system, Mac OS, iPad,iPhone, Microsoft and Network fundamentals.
Audio Visual support experience.
Knowledge of ITIL practices.

What you'll get in return

Flexible working options available.
Competitive salary
Health and wellness benefits
The opportunity to work alongside and gain experience from senior members of the IT team

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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