Senior IT Support Engineer

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Job description

Who are we?

We want to help small businesses win. That's why we're here.

We connect small business owners to investors - to create jobs, help families and power economies - because we believe that people are made to do more. And we want to help them.

So, we created the leading online marketplace for small business loans. Our investors have lent £11.4 billion in 143,000 loans to 100,000 small business owners. In a single year, we unlocked 135,000 jobs and contributed £10 billion to the global economy. There's never been a better time to join!

Be part of the team that changes everything. Let's build the place where small businesses can get the funding they need to win and leave a legacy behind, forever.

This role sits within the IT Corp team. The drivers behind our platform - brilliant people working together to create, code, and build the next game changers.

What will you be doing?

Would you describe yourself as a resourceful, detail-oriented, and patient individual who enjoys working with a variety of stakeholders and forging bonds within a community? If your answer is yes, you may be what we are looking for.

Funding Circle is looking for a customer focussed, efficiency-driven IT Support Engineer who is able to innovate, can think on their feet and can collaborate effectively across multiple teams. The Service Desk team is planning to further develop the JIRA platform and the successful candidate will be a key contributor to these improvements.

The role will involve close collaboration with many internal Funding Circle teams, including Client Platform, IT Infrastructure, InfoSec and Workplace Services. You'll be providing technical input and support across a variety of programmes of work.

Providing excellent customer service to colleagues and key stakeholders
Supporting employees with hardware and software troubleshooting
Providing IT support and systems administration as an escalation point for the 1st line engineers ensuring safe and secure, cost effective IT
Assisting with the daily tasks of the IT service desk and Infrastructure team
Contributing to the Service Desk continual service improvement plan
Generating reports on Service Desk activity for the Global IT Manager

Are you?

Professionally experienced in a similar support role
Demonstrable skills in G-Suite administration, JIRA & Confluence administration/development
Knowledgeable of Microsoft Active Directory as well as Okta or other SSO
Experienced with centralised management tools/Endpoint management (e.g. Jamf Pro, PDQ or similar, MS InTune and Autopilot)
A good understanding of printing services, audio visual support and meeting room management
Adept in Windows 10 and macOS deployment, configuration, patching and troubleshooting
Competent in building/imaging and configuring equipment and systems to business specifications
Understanding of wired and wireless LAN networks

Bonus Points for the following:

Experience in JIRA Server or Cloud, development of Service Desks, Amazon AWS, Google GAM, ITIL 4, and any experience of programming or scripting languages

Why join us?

We're gearing up for our biggest chapter yet - and it's being driven by everyone.

We think of ourselves as the career launchpad. A place to develop yourself, fast. Real work. Real experience. Real opportunities to collect skills. Think big remits and huge ownership to make great things happen.

Yes, it's target-driven and high-octane - but we like to play hard too. That's what makes us, us. Our vibrant culture is built around potential and creating a place where you can really be you. We keep it agile and open. All voices heard. Because we believe great ideas come from everywhere.

If you show skill and are willing, we'll back you all the way. This is the place for you to build something incredible.

It's in our differences that we find our strengths.

At Funding Circle, we celebrate and support the differences that make you, you. We're proud to be an equal opportunity workplace and an affirmative action employer. We truly believe that diversity makes us better. We particularly encourage applications from applicants from underrepresented backgrounds. We welcome applicants who may want to work flexibly.

Want to Build The Incredible? We'd love to hear from you.

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