Service Delivery Consultant/Desktop Support Engineer

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Job description

Service Delivery Consultant/Desktop Support Engineer

A fantastic opportunity has arisen for a Service Delivery Consultant/Desktop Support Engineer Specialist to join our London based global accountancy firm on a permanent basis.

Service Delivery Consultant/Desktop Support Engineer

Job Summary:

The Business Technology Group, with the assistance of a number of key third party suppliers, supports approximately 2000 users across offices predominantly in the UK but with exposure to some global offices also.

The Service Delivery Consultants work closely with the external Service Desk and the internal Operations, Applications and Front of House teams, liaising between them to facilitate the delivery of customer focused support solutions working to a shift pattern covering from 8.00 to 18:00.

Service Delivery Consultant/Desktop Support Engineer

Responsibilities and Duties:

* Day to day management of all Incidents and Service Requests passed from the Service Desk to the Level 2 on-site support queue, owning and progressing calls to other teams or third parties for further investigation.
* Provide a professional timely service to end users and help to ensure other support teams deliver to the same standard.
* Assist with the identification of Problem tickets and Service Desk trends.
* Ability to work to ITIL based standards and processes, ensuring procedures are adhered to, highlighting any gaps and suggesting improvements.
* Responsible for the exchange of knowledge between the on site resolving groups and the Service Desk.

Service Delivery Consultant/Desktop Support Engineer

Knowledge, Sills and Experience:

* V3/V4 ITIL experience essential.
* Previous experience in a corporate technical customer facing role essential.
* Experience supporting workplace hardware, eg Laptops, Desktops, Printers Scanners, Conference Phones, VC units, Telephony handsets, Mobile phones, etc.
* Experience supporting Microsoft Office 365, Azure AD including Exchange, Microsoft Teams, OneDrive, SharePoint, MS PowerApps, Citrix solutions.
* Experience supporting cloud solutions Azure or similar platforms - AWS, Google etc.
* Experience using ITSM tools, specifically Service Now
* VMware ESX and VMware Horizon
* Windows 10

Service Delivery Consultant/Desktop Support Engineer

In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.

DGH Recruitment Limited acts as both an Employment Agency and Employment Business