AI Manager

Job description

A career in Client Implementation and Execution, within Client Service Support services, will provide you with the opportunity to help our clients transform their customer service and engagements from cost centres into revenue generating businesses across all PwC lines of service. In joining, you'll help clients develop and implement a customer service and engagement strategy that is aligned with their customer experience strategy, enhancing customer engagement while lowering costs, and optimising operations to ensure they are getting the most value possible.

Who we are

PwC Operate delivers process improvement and change management to clients across the UK and Europe. The technology team provide our operational colleagues with modern and effective tools and platforms. Our end clients appreciate our professionalism, expertise and the technology enabled solutions we use to deliver engagements.

We continue to invest in people by offering the opportunity to take skills you've developed and improve them by working on complex problems with the right training and systems to support your growth, knowledge and career progression.

Who we are looking for

PwC Operate is growing its internal technology team to support the implementation of innovative technical solutions to the wider Operate business teams who deliver work to the global PwC network and clients.

This is a role in a newly established team that has been tasked with improving both the technology being used on existing engagements and developing a set of future tooling and software. We're happy when our colleagues have the data and systems they need to work at their most effectively and get the most satisfaction from their roles.

Leveraging broad industry technology trends alongside developing a deep understanding of the problems and inefficiencies we encounter, we learn, research, discover, recommend and implement changes to processes, tools and systems to help our teams deliver more successful projects while constantly iterating on what our best practice looks like.

We're seeking passionate technology specialists with a solid base set of skills around data, business processes, management reporting and a desire to learn and improve.

This role has a focus on Natural Language Processing (NLP) so any background where linguistics and technology intersect is preferred, particularly hands on development of algorithms and translating them into code.

The role is based in Belfast and initially travel requirements are expected to be minimal

Requirements

• Technically strong with a minimum of 3-5 2-3 years relevant industry experience or professional or educational higher level qualifications in an NLP related discipline.

• Expertise in one or more languages, Java or Python preferred.

• Confident with the selection and application of open source libraries to NLP domain problems.

• Familiar with Entity Extraction, particularly in large and unstructured data sets.

• Experience in researching solutions to new areas

• Strong logical reasoning, attention to detail and problem-solving skills.

• Communication - the ability to break down and explain technical concepts in a clear and concise manner to both technical and non-technical people

• Ability to coach and mentor junior staff

• Any background in delivering R&D projects where outcomes have been initially uncertain

• Any Financial Services or comparable regulated sector experience

• Cloud Platforms (GCP, Azure), Source Control (Git), Software lifecycle (Azure DevOps, Jira)

Location
Belfast

The skills we look for in future employees
All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional' and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Learn more here

Diversity
We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

Learn more here

Not the role for you?
Did you know PwC offer flexible contract arrangements as well as contingent work (ie temporary or day rate contracting)?

The skills we look for in future employees
All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional' and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

The Deal
We want all of our people to feel empowered to be the best that they can be, which is why we have 'The Deal'.

Find out more about our firmwide Employee Value Proposition:

Diversity
Valuing Difference. Driving Inclusion.

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business, enabling us to solve important problems and deliver value to our clients. We encourage an inclusive culture where people can be themselves, are valued for their strengths and are empowered to be the best they can be. As an organisation with an increasingly agile workforce, we also support different ways of working offering flexible working arrangements. Learn more here about our work to support an inclusive culture.