Business Analyst - 12 month fixed term contract

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Job description

At Bank of Ireland UK, we provide simple, flexible, accessible financial services and products to UK customers, both directly and through partnerships with trusted, respected UK brands and intermediariesWe have recently embarked on a multi-year Strategic Transformation Programme which will significantly change our business - both in shape, size and focus.This critical Programme has a major transformation agenda which will ensure the business will:Deliver exceptional customer service backed by a deep understanding and extensive experience of our chosen marketsMake things simpler for our customers, providing excellent digital customer journeys via best in class distribution channelsLeverages outsource providers, partners and capabilities to build innovative customer propositions, improve services and achieve economies of scalePurpose of the RoleThe Business Analyst is responsible for ensuring delivery to the planned milestones and supporting the Lead Business Analyst. Working in collaboration, you will be involved in delivery assessment, driving simplification, analysing inefficient processes and designing revised/new processes. You will also focus on gathering requirements and aligning and assessing against supplier proposal, across products to improve overall product/service efficiency for our customers and the Group.Please note this is a 12 month fixed term contractKey AccountabilitiesSupport and keep alignment with Lead Business AnalystPlan and Define Scope and Business Requirements gatheringDeliver detailed process, organisation, and informationRecommend solutions to enhance product/service efficiencies and quality.Review planned initiatives and system changes to identify and advise on optimal product processes (process reengineering).Assist the Lead Business Analyst in determining the organisational impact of potential process changes.Detail the expected impacts of any business or technology change on the existing systems, operations, organisation, operating model and end-to-end processesConduct sessions to analyse and understand current processes, critical to quality requirements and optimal end state.What is the opportunity?Working at Bank of Ireland doesn't have to mean working in an office to have an impact. Our commitment to enabling colleagues to thrive means that depending on role type you can have choice and flexibility in where you work and live, subject to your role, customer needs and our requirements. We have a hybrid working model, with home, agile hub and office based options available. We will always list a primary location which can be where you go for in person collaboration, and a location where you can best perform your role.Please note you must live in the jurisdiction for the business to which you are contracted.This job can be done anywhere in the UK which travel will be required for in person collaboration. Exact frequency and location to be agreed with manager.Essential Skills & ExperienceProven experience as a Business Analyst within financial servicesBe business focussed with experience across Financial Retail Product setsHave sound technical/ technology project experience in a Business environmentProven experience of Lean Methodologies/ Kaizen events/Six Sigma with proven track record on deliveryGood influencing skillsExcellent working knowledge of Microsoft Office products ( Excel in particular) and VISIOBasic financial analysis skillsGood analytical, problem solving, and solution design (grounded in Design Thinking & Customer Centric approach) skillsExcellent oral and written communication skillsInnovative thinker and agile mind-setKey CompetenciesCustomer Focused - SelfAgile - SelfChampion Transformation - SelfManage Risk - SelfOne Group, one team - SelfWhere Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.