Call Centre Operator

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Job description

*Are you Confident on computers and phones? Then we have the job for you!*

*Working 5 out of 7 days, therefore will involve weekend working, £12.00 per hour.*

*40 hours per week between the hours of 08:00am and 20:00pm.*

We are currently seeking individuals to join an existing team of customer service handlers at our clients Contact Centre. The purpose of this role is to personally deliver an excellent level of service on every call.

Engaging with the customer is crucial to the success of this role therefore applicants should be able to communicate effectively; have the ability to listen, to empathise with the customer, and project a positive, friendly, helpful and cheerful manner.

*Key areas of responsibility: *
* Dealing with customer queries and complaints
* Ensuring that all callers are delighted by the service provided and that the customer experiences a level of service that projects a positive image of the business overall
* Managing complaints with a positive and helpful approach, displaying empathy and a genuine desire to ensure that the complaint is resolved to the customer's satisfaction and that the customer perception of the service provided is increased
* Acting as an ambassador for the business and brand, reflecting their ethos and values in every interaction.
* Resolving issues via email and live chat

*Skills/experience required: *

Telephone handling and PC literate
* Experience working in a call centre environment is ideal but not essential

* Puts the customer first and takes personal responsibility to resolve customer problems, seeking advice where appropriate

* Excellent grammatical and numerical skills, working to a high standard of accuracy

* Systematic and persistent approach to work

* Positive attitude with ability to empathise in all situations

Job Types: Full-time, Temporary, Permanent

Salary: £12.00 per hour