Care Navigator

---

Job description

Care NavigatorWe are seeking to recruit a Navigator to join our innovative digital and phone-based Central Support and Social Care Team. As part of a close-knit team, you will be providing advice, support and guidance to young people diagnosed with cancer and their families. You will also be first point of contact for phone, email and web chat enquiries from people and organisations in their wider support network.Care Navigator RequirementsSubstantive experience providing emotional, practical and signposting support to clientsGreat communication skills and the confidence to deliver these via phone and digital channelsAble to quickly assess a situation and what's needed - and respond accordinglyAble to record accurately and effectively across different databasesAn innovative and solution-focused approachThis is a full-time (35 hours), permanent role. The service operates 9-5, Monday-Friday and you will be required to work these hours.You can be based anywhere within the UK but must have a private space in which to work at home. A laptop and resources will be provided.This role will require an enhanced DBS, which will be organised for the successful candidate.About Young Lives vs CancerWhen a child is diagnosed with cancer life becomes full of fear, for them and their family. Fear of treatment, but also of families being torn apart, overwhelming money worries, of having nowhere to turn, no one to talk to.At Young Lives vs Cancer, we help families find the strength to face whatever cancer throws at them. And you could be a part of the team making it happen.We are on a journey, and if you join us you will be part of a community that is committed make a difference to the lives of children and young people with cancer and their families.At Young Lives vs Cancer we recognise that opportunities for too many people remain a condition of their race, class, sex, disability, sexual orientation - or a combination. This has never been acceptable to us as a an organisation. At Young Lives vs Cancer we don't just accept difference - we value it, we celebrate it, we nurture it, and we thrive off it. We positively welcome your application irrespective of your background.Location: Home BasedContract Type: PermanentHours: Full Time, 35 per weekSalary: £22,908 per annumClosing Date: 13 December 2021Interview Date: 15 December 2021You may have experience of the following: Care Navigator, Care Navigation, Social Care, Phone Based Support, Health Care, Support Work, Call Centre, Contact Centre, Customer Service Advisor, Support Worker, Care Assistant, Triage, Advocate, Advocacy, Charity, Charities, Not For Profit, NFP, etc.Ref: