Change & Configuration Analyst

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Job description

Title: Change & Configuration Analyst

Contract Type: Permanent, Full time

Location: Office based 20-40% at either Cray House, Sidcup or West Ham Lane, Stratford*

Persona: Agile

Salary starting from: £34,703 to £43,000 pa depending on experience and location

Closing date for completed applications:09/12/2021

Due to COVID19, colleagues in eligible roles are currently working from home in line with government guidelines

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated

A great opportunity has arisen for an experienced Change & Configuration Analyst to join L&Q, where we support our organisation with the technology to provide a better service to customers, old and new. Being a large fast paced organisation of over 3000 staff, we use modern technologies across our infrastructure & end user services, and strive to provide excellent customer satisfaction as part of our continuous improvement journey.

We are currently looking for a Change & Configuration Analyst to provide continuous support to the Enterprise Service & Security team, to manage the day to day change and configuration processes. They will be responsible for the development, implementation and continuous service improvement of the Configuration Management System.

As a Change & Configuration Analyst, you will report into the Change & Configuration Lead within the Service Management team. The role, however, will be aligned to all teams within the Enterprise Systems & Security team, including Cloud & Infrastructure Engineering and Information Security. Primary point of contact for the lifecycle of management of service assets and technology assets. This includes the development and maintenance of policies, standards, processes, systems and measurements to enable the organisation to manage the Asset Portfolio with a strong focus on risk, control, IT Governance, compliance and business performance objectives.

Key Responsibilities

• Administer the CMDB, supporting full integration and automation of related processes
• Ensure that the business value of an effective Service Asset & Configuration Management (SACM) process is clearly understood by the business and IT organisation.
• Contribute to the definition of the Service Asset & Configuration Management framework.
• Ensure the integrity of the CMDB after the implementation of changes, creating new Configuration Items (CIs) and relationships to reflect a true picture of the infrastructure.
• Coordinate and execute the identification, control, monitoring and verification of configuration items
• Perform regular audits to ensure the integrity of the data held in the CMS and truly represents the live production environment
• Maintain the underlying structure of the Configuration Management System (CMS).
• Control and track the addition, amendment and removal of Configuration Items
• Support the Change Management Process, review change requests, assess business risk and impact and mitigate as appropriate.
• Deputise for the Change & Configuration Lead
• Prepare Change Process documentation e.g. agendas and minutes for the Change Advisory Board (CAB).
• Implement and maintain procedures ensuring processes are in conformance with security, legal and compliance guidelines

Skills and Experience:

• Experience of working within as a Change and Configuration Analyst in a complex environment in a medium to large company
• Experience and knowledge of ITIL Service Management Methodologies and industry best practise (Desirable)
• Experience and knowledge of an ITSM Tool e.g. ServiceNow, Cherwell
• ITILv3/v4 Foundation-level certification or higher3 (Desirable)
• Strong communication skills including listening, summarising and paraphrasing in order to engage with key stakeholders
• Solid diplomacy skills with a strong ability to persuade and influence
• Strong presentation and report writing skills to lead and facilitate workshops and meetings
• Strong documentation skills with high level of attention to detail and accuracy
• Excellent planning, organizational, and time management skills.

If you are interested in this role and have the experience required, then apply without delay!

*We are a multi-site organisation, so roles may require occasional travel between offices but expenses will be covered.

COVID 19: The safety of our staff and our candidates is of the utmost importance. Every effort will be taken to ensure that safe ways of working are adopted throughout the Recruitment and Selection process. We are introducing extra precautions in line with UK Government Guidelines. Our recruitment processes will follow social distancing and COVID-19 Secure requirements. This will include the use of various technologies to support the interview process. Should candidates have any questions regarding this, or if you require additional support please let us know at the interview planning stage.

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q's values can be found on our website and a copy of our behavioural framework can be provided on request.

Our commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it's feasible then we'll make it happen.

We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East.

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.

In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London.

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.