Client Feedback Manager - Deals

---

Job description

We are looking for a manager to be part of our client feedback team, with specific responsibility for our Deals business, to join on a 6 month, fixed-term contract.This is a great time to join the team as we are undergoing an exciting period of transformation. Client feedback is a key priority for PwC, and we are looking at how we best work with the business to provide them with the client insights they need.

This role is focused on gathering feedback from our clients in Deals in interviews (videoconference), and demonstrating the value of a wide-reaching client feedback programme.

The client feedback team is part of PwC's Sales and Marketing team, which is split into key areas, (called capabilities), with client feedback sitting in the Business Development capability. The role holder will report into the Client Feedback Deals Lead and the Director of Deals Sales and Marketing.

In this role the successful candidate will:

• Conduct rich, actionable client feedback interviews on priority engagements within Deals. Produce insightful reports for engagement leaders and account teams to ensure action is taken in response to feedback. (About 85% of time will be spent on this)
• Work with the Client Feedback Deals Lead to produce impactful reports on the insights captured from feedback.
• Work with the Client Feedback Deals Lead to take responsibility for embedding tools and methodologies to drive feedback to make it business as usual and support the Board strategy.
• Take a holistic view of feedback in order to provide expert advice to the business on the appropriate approach for gathering client feedback, and be accountable for ensuring that quality and brand standards are always upheld.
• Work in partnership with the client feedback team; the Deals Sales and Marketing team, and wider Sales and Marketing function to promote client feedback, share insight and ensure a collaborative approach.

Requirements

• Experience in having open discussions with clients, ideally in client feedback sessions.
• Experience in handling sensitive discussions and communicating people's performance.
• Excellent influencing and powerful communication skills.
• Ability to engage with stakeholders at all levels of an organisation.
• Proactive with a positive 'can do' approach.
• Self-starter able to work effectively as part of a 'virtual team'.
• Experience of working with data and comfortable with reporting tools such as excel.
• A sound business understanding as well as being commercial and risk aware

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional'.

The PwC Professional focuses on five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships. We use this framework to recruit, develop and assess our people, at all grades and all areas of our business, because we expect all of our people to be leaders.

Diversity

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business.

As an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

* This role can be based out of any of our regional hubs

Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work (ie temporary or day rate contracting)?

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional' and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Learn more here:

The Deal

We want all of our people to feel empowered to be the best that they can be, which is why we have 'The Deal'.

Find out more about our firmwide Employee Value Proposition:

Diversity

Valuing Difference. Driving Inclusion.

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business, enabling us to solve important problems and deliver value to our clients. We encourage an inclusive culture where people can be themselves, are valued for their strengths and are empowered to be the best they can be. As an organisation with an increasingly agile workforce, we also support different ways of working offering flexible working arrangements. Learn more here about our work to support an inclusive culture.