Client Feedback - Senior Manager - Tax

Job description

We are looking for a Senior Manager or an experienced Manager to be part of our client feedback team, with specific responsibility for the Tax business, to join on a 12 month fixed-term contract.Client feedback is a key priority for the firm, with a new direction recently set by the Clients and Markets Executive. It is an exciting time for the Client Feedback team as we look to implement the strategy in each area of the business to better understand the view of our clients and improve their experience of working with us.This role would suit someone looking to work closely with senior leadership in Tax, to implement change and generate insight to help inform our future strategy in Tax.This role is focused on driving engagement across Tax, managing the programme of feedback, gathering feedback from our clients via telephone conversations (often in conjunction with a Partner), and identifying actionable insights for the account teams and the business.The role will report to the Head of Sales for Tax.

In this role the successful candidate will:

• Drive and implement the Client Feedback strategy as agreed by the Tax Executive, working with the Clients and Markets leaders as key sponsors to ensure engagement across all Business Units.
• Driving the change management programme in place and managing the day to day running of the programme, ensuring interviews are scheduled in a timely manner.
• Use feedback to generate insight and highlight any action areas from feedback calls and liaise with engagement leads to ensure ownership of issues is clear and a plan is in place to remediate.
• Identify themes from feedback calls, specifically Post Decision Reviews, providing regular commercial insight to the Tax leadership team.
• Provide insight to support specific "must win" opportunities to inform the strategy of the team.
• Work in partnership with the client feedback team; the Tax Sales and Marketing team, and wider Sales and Marketing function to promote client feedback, share insight and ensure a collaborative approach.
• Have the unique opportunity to develop their business acumen through frequent direct engagement with a wide range of senior client stakeholders about their issues and client experience.

Skills and requirements

• Enjoys driving change and is good at working with senior stakeholders.
• Enjoys deriving insight from data
• Ability to engage with stakeholders at all levels of an organisation.
• Excellent influencing and communication skills.
• Proactive with a positive 'can do' approach.
• Self-starter able to work effectively as part of a 'virtual team'.
• Comfortable with analysing data for key insight.
• A sound business understanding as well as being commercial and Tax aware.

The PwC Professional focuses on five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships. We use this framework to recruit, develop and assess our people, at all grades and all areas of our business, because we expect all of our people to be leaders.

Not the role for you?

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The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional' and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

The Deal

We want all of our people to feel empowered to be the best that they can be, which is why we have 'The Deal'.

Diversity

Valuing Difference. Driving Inclusion.

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business, enabling us to solve important problems and deliver value to our clients. We encourage an inclusive culture where people can be themselves, are valued for their strengths and are empowered to be the best they can be. As an organisation with an increasingly agile workforce, we also support different ways of working offering flexible working arrangements. Learn more here about our work to support an inclusive culture.