Customer Development Manager

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Job description

No Relocation Assistance Offered
# 117000 - Surrey, England, United Kingdom

Location: Guildford, UK

Reporting to: Customer Development Team Leader

Why Work For Colgate Palmolive:

The learning & development opportunities: You will refine your commercial mind-set and continue to learn new skills working closely with a cross-functional team giving you exposure to all local market departments.
The challenge & variety: You will operate in a fast paced operational environment, directly impacting the day-to-day performance of the business, with personal accountability for your business.
The global experience: You will have the opportunity to work with global brands, participate in global strategies with potential to develop your career internationally.
The Colgate Values: Caring, global teamwork and continuous improvement are integral to how we operate every day

Job Purpose:

To deliver £25m 2022 budgeted sales and profitable growth, whilst developing the operational and strategic partnerships within a sustainable, mutually profitable business model.

Further step on our customer development & relationships with two Growth Accelerators in both the UK & Ireland market place.

Work with colleagues in Division to share best practice as the No.1 market (UK+IRE).

Main Responsibilities:

To deliver quarterly and annual net sales/margin/profit targets by building, implementing and actively managing a Joint Business Plan, which is based on tailored commercial plans.
To demonstrate commercial acumen in interrogating the business, in order to swiftly identify issues and opportunities for resolution/optimisation
Demonstrate a clear understanding of the retailer strategy, their shopper and how CP can optimise their brands and strategic intents within this environment.
Work closely with your Shopper Development Manager in order to build a shopper focused, out-performing plan which becomes integral to the JBP.
Work closely with your Category Manager to understand category growth opportunities and how to optimise for CP
Be responsible for collaborative planning with your customer, owning the input and delivery of an accurate Customer forecast volume/sales/investment through effective 5P planning and clear identification of risks and opportunities on a monthly cycle.
Accountable for ensure customer ledger and financial accruals and rebates are activated and settled appropriately working with the AR and Finance department
Develop, communicate and implement a 3-year retailer strategy
Work closely and creatively with CP retail marketing and brand managers to identify, develop and implement the appropriate business solutions required to drive the retailer business forward
To build strong external networks, in order to enhance customer engagement, gain a broader understanding of the retailer and be the first to identify new business opportunities and challenges
To build strong internal networks in order to raise the profile, business focus and support for the retailer.
Work closely and collaboratively within the CDT as a key contributor and team player, to shape both the overall team strategy and day to day workings, in order to optimise the total retailer team performance.
To proactively take on business development projects within the customer development function, to drive and influence the broader CP business.

Key Competencies:

In priority order:

Analysis & decision making
Influence & Negotiation
Shopper/Customer Focus
Results Orientation
Self Awareness & Personal Impact
Strategy & Vision
Promote Teamwork
Leading Change

Personal Attributes:

A commercially astute individual, with the ability to build strong business relationships whilst developing and implementing creative, sustainable, mutually profitable business solutions.

A forward-thinking, ambitious character, with strategic capabilities, able to influence and negotiate both internally and externally, with a clear commitment to delivering business results in a timely manner.

Key Challenges:

To be able to lead a demanding, constantly evolving customer with the appropriate level of creativity, whilst ensuring that the business decisions are mutually profitable and sustainable for both parties. It is critical to be able to prioritise and respond to a large number shifting requests in a timely manner, whilst keeping the broader CP business informed of the evolution of the retailer. This is essential in order to secure the level of investment and focus required to enable you to deliver your customer strategy & joint business plan.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Are you interested in working for Colgate-Palmolive? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, elmex, Tom's of Maine, Sorriso, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sanex, Elta MD, PCA Skin, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill's Science Diet and Hill's Prescription Diet.

For more information about Colgate's global business, visit the Company's web site at . To learn more about Colgate Bright Smiles, Bright Futures® oral health education program, please visit . To learn more about Hill's and the Hill's Food, Shelter & Love program please visit . To learn more about Tom's of Maine please visit .

Reasonable accommodation during the application process is available for persons with disabilities. Please contact with the subject "Accommodation Request" should you require accommodation.