Customer Engagement Executive

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Job description

Customer Engagement Executive

Full-Time

Permanent

London, West End

Circa £24,483 per annum, subject to qualifications and experience

About Fashion Retail Academy:

The Fashion Retail Academy (Ofsted Outstanding) is a unique, industry led academy. Founded by retail giants, we offer a range of exclusive Fashion courses with unparalleled industry involvement to ensure our students gain the skills and contacts needed to successfully progress to employment.

Supported by and working closely with over 130 fashion brands from high street staples to digital giants and luxury brands, we offer a wide range of specialist fashion Diploma, Degree and Short courses, many of these exclusive to the FRA with start dates throughout the year.

Our courses are developed with industry partners to provide our students with a combination of in-depth Fashion Retail knowledge and unrivalled hands-on practical industry experience (which include high quality occupationally relevant work placements, industry masterclasses from the leading figures in industry, live commercial projects and our industry preparation enrichment). Our graduates leave with a wide range of skills and experience guaranteeing them the fastest route into work.

About the role:

We have a fantastic opportunity for a Customer Engagement Executive to join our Marketing and Sales Team. The Customer Engagement Executive will be responsible for increasing conversion from application to enrolment, through the multiple stages of offer, acceptance and enrolment.

The role will spend a large proportion of time on email, live chat and telephone.The role will include advising customers about the options available to them, aimed at engaging consumers through their journey.

The role will liaise closely with the Registry team at interception points and support at open days and events. The successgul candidate will need an understanding of the Fashion industry and courses we offer to enable them to provide comprehensive advice to applicants. We are seeking someone who is proficient in Excel as this role will be responsible for the updating and management of databases.

The successful candidate will have experience of working in a comparable role and previous experience in a call centre or customer service role.

You must be a self-motivated and energetic individual with excellent communication skills, both verbal and written. Experience of administration and office-based tasks are key for success in the role.

Previous experience of working in the Education Sector, preferably a University or FE/HE College would be desireable.

If you are a natural team player with a positive and proactive outlook, this would be the perfect role for you to grow and gain experience in a dynamic and creative environment.

For more information about us, visit our website and refer to the job description and person specification available to download.

How to apply: Please apply via FRA Recruitment Website.

Closing Date: On-going. Please note we will be reviewing applications as and when they come in and reserve the right to close the vacancy should we receive a sufficient number of applications, so early application is advised.

Please contact our Recruitment team on for further information about this campaign.