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Customer Relationship Assistant
Pertemps
2021-12-03 07:39:49
London,
Greater London,
United Kingdom
Job type: contract
Job industry: Banking & Financial Services
Job description
Customer Relationship Assistant - Mortgages - up to £12.00 per hour
Banking group are seeking an experienced Customer Relationship Assistant to support their Mortgages team at their Manchester offices.
This is a temporary role to start ASAP (subject to vetting checks) for an initial 6-month period and will pay up to £12.00 per hour.
The Customer Relationship Assistant will pro-actively contact existing customers through the life of their mortgage, developing a customer relationship by providing excellent customer service. They will support customer retention by becoming a point of contact to existing customers upon their product maturity and will Provide information on alternative product options that may be available. Duties will include:
ONLY SHORT LISTED APPLICANTS WILL BE CONTACTED
Banking group are seeking an experienced Customer Relationship Assistant to support their Mortgages team at their Manchester offices.
This is a temporary role to start ASAP (subject to vetting checks) for an initial 6-month period and will pay up to £12.00 per hour.
The Customer Relationship Assistant will pro-actively contact existing customers through the life of their mortgage, developing a customer relationship by providing excellent customer service. They will support customer retention by becoming a point of contact to existing customers upon their product maturity and will Provide information on alternative product options that may be available. Duties will include:
- Exceeding customer expectations, within agreed service level agreements, governance, compliance and relevant regulation.
- Addressing incoming customer and broker contact by phone, email and written correspondence - providing an excellence of customer experience.
- Undertaking proactive customer contact activity in line with customer relationship strategy.
- Providing information to customers at Product Maturity where required under an execution only process.
- Generate telephone appointment activity in order to achieve retention goals and targets.
- Responding to redemption requests, contacting customers in order to retain the relationship.
- By engaging with customers, creating opportunities for additional borrowing and/or additional products and refer as appropriate.
- Generate leads
- Ability to deliver excellent service in a fast-paced environment
- Excellent telephone manner
- Experience of working within a regulated, banking or financial services environment.
- Ability to engage and undertake quality conversations with customers
- Excellent organisational, communication, numerical and analytical skills
- Enthusiastic with the ability to work towards targets
- A good team player with a track record of working within a dynamic team
- Demonstrable problem solving, decision-making and time management skills.
- The ability to deal with customers in difficult situations.
- IT proficient to include MS Office packages and ability to learn various in-house systems.
- CeMap is desirable but not essential
ONLY SHORT LISTED APPLICANTS WILL BE CONTACTED